Key Responsibilities
• Coordinate and manage day-to-day e-commerce activities, including order processing, inventory management, and customer inquiries
• Collaborate with various teams, such as marketing, logistics, and customer service, to ensure smooth workflow and timely execution of tasks
• Monitor and update product listings on e-commerce platforms to ensure accuracy and relevance
• Assist in the development and implementation of strategies to enhance the online shopping experience for customers
• Generate reports on e-commerce performance and provide insights for improvement
• Stay informed about industry trends and competitors to contribute innovative ideas for growth
• Communicate with customers via phone/chat and respond to calls in a professional and timely manner
• Retrieve each customer's order from staging locations and ensure order accuracy before reaching the customer's address
• Process orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of out-of-stock items
• Communicate any substitutions or exceptions to the customer's order at the time of pick-up
• Assist in training new e-commerce team members
• Meet or exceed productivity standards
• Perform essential job functions of the position

About Company: Namakwali started in 2018, from the foothills of the majestic Himalayan province of Uttarakhand. The women of different regions of Uttarakhand came together & joined their skilled hands on the traditional "silbatta" (stone grinder) to introduce their ancestral recipes of different flavoured salt to the world & take their family legacy forward. They handpicked every herb & spice from the high altitude of the Uttarakhand Himalayan range, which is full of health benefits, nutrition & 100% organic. These incredible women didn't stop there, they wanted to share more and more of their ancestral recipes with the people who love our Uttarakhandi flavours. They introduce other fully organically grown products which are cultivated by using conventional methods & no use of chemicals or harmful fertilisers. Namakwali aims to provide all these incredibly healthy, organic & unique flavours of Himalayan villages to their consumers across the globe.
Dehradun Uttarakhand India

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Namakwali | Fonolive Jobs

Namakwali | Fonolive Jobs