jobs description

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023 , #4 on Fortune’s Best Workplaces in the Bay Area , Inc. Magazine's 2022 Best Workplaces list , Forbes Best Startup Employers 2022 List , and Best workplaces for Millennials 2022 list .

We’re looking for a Product Designer to help us in pushing Front’s user experience to the next level. You’ll be involved in every aspect of the product development process, from brainstorming new product ideas with Product Management to tweaking pixels right before launch with Engineering to adding new components to our Design System. You will utilize your full range of product design, interaction design, and visual design skills.

What you’ll do

• Work on the end-user experience with the Knowledge Base, Core Product Experience, Activation, Chat, and Developer Platform teams to enable our users to deliver exceptional service to their customers in Front.
• Help execute on and evolve the design system by designing, refining, and documenting intuitive and robust components.
• Design product experiences across various platforms including web, desktop, and mobile.
• Collaborate closely with Product Managers and Engineers to define project requirements and deliver impactful design solutions.
• Understand and represent users in product decisions with cross-functional peers during tradeoff, timeline, and experience discussions.
• Design and communicate your vision to the team using mock-ups, documentation, and prototypes.
• Impact business goals through effective and efficient development of design solutions.
• Participate in and shape the design team’s culture.

What we’re looking for

• 4+ years of experience building and shipping world-class products across various platforms.
• A portfolio of projects that display an understanding of the design process, refined UX and UI skills, and holistic system thinking.
• Experience working with, building and maintaining design systems.
• Low ego and an eagerness to give and receive constructive feedback in a transparent work environment.
• Collaborative approach and belief that the best products are built through a partnership with Product, Design, and Engineering.
• Strong communication skills and the ability to articulate your design decisions and how they relate to the problem you’re solving.
• Deep empathy for users and a passion for solving their collaboration problems.
• Experience with SaaS, B2B or other complex technical systems is a plus.

This is a hybrid role, expected to be in our SF office on Tuesdays and Thursdays.

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

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San Francisco CA United States

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Apply - Product Designer San Francisco, CA