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jobs description

About The Job

The Red Hat Customer Content Services team is looking for a Technical Writer to join our OpenShift product documentation team. In this role, you will be part of a team that promotes customer loyalty and success through content development and delivery. You will create and be responsible for customer-facing technical documentation for Red Hat products on the customer portal. Drawing... from your passion for technology and communication, you will work closely with developers, engineers, field teams, and other subject matter experts to create content that helps our customers find the best solutions for their needs.

What you will do
• Work closely with content strategists, engineering teams, support teams, and other stakeholders to create and maintain accurate, high-quality documentation for product releases
• Effectively manage documentation and deliver customer-focused, goal-oriented documentation
• Respond to customer feedback to address content gaps and promote continuous improvement of the documentation experience
• Keep up to date on changes to our offerings, customer use cases, support issues, and business strategy
• Provide feedback to other technical writers to improve the quality and consistency of our content
• Learn to use our documentation toolchain, versioning systems, and issue-tracking tools

What you will bring
• Experience with software and documentation development life cycles
• Experience writing accessible, usable documentation
• Experience with version control systems
• Experience with topic-based authoring
• Experience using a writing style guide

The Following Are Considered a Plus
• Experience with lightweight markup languages including AsciiDoc or reStructuredText (RST)
• Experience using a writing style guide
• Familiarity with agile software development
• Intermediate to advanced experience with Git
• Experience with script development or automation

The salary range for this position is $72,080.00 - $115,290.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply
Raleigh NC USA


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