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  • 1 month ago

jobs description

Do you thrive in a fast-paced environment where you can utilize your communication and negotiation skills to ensure timely payments? Are you passionate about accurate billing practices and ethical collections? If so, we want to hear from you!

Front Desk Helpers (frontdeskhelpers.com), is a woman-founded and woman-run company based in New Jersey, USA, established in 2015. We offer a variety of services, including IT, telecommunications, customer support, and HR. Currently, we are seeking a remote Medical Billing and Collections Specialist for a billing company/revenue cycle collection in New York. The specialist in this position will be responsible for effectively and aggressively pursuing outstanding account(s) and consistently generating revenue through professional billing practices and proper and ethical collection efforts. This is a fully remote full-time position.

Which skills we are looking for:
• English (Advanced)
• Excellent computer skills (ability to work with apps, CRM... emails, etc.)
• High level of customer service
• Quick learner
• Detail orientation, as we are working with insurance policies
• Punctuality
• Fast-speed internet connection
• Your own computer or a laptop

What do we offer:
• We provide 2 weeks of training for new employees which is paid.
• Competitive salary paid in USD twice per month (we offer 6-8$ per hour after successfully passing the training).
• Work in an experienced team under the supervision of a manager.
• Ability to work remotely.
• 7 days of paid vacation annually after one year of employment.
• We provide our employees with hardware IP phones as the instrument to connect to USA customers as well as all the necessary software (CRM, virtual fax machine, SMS service, VPN).
• Open-minded management, who are easy to contact.
• Equal opportunities for people of any age, gender, or nationality.
• Self-development courses powered by popular platforms.
• Constant technical support.


Monday-Thursday 9:00 am – 5:30 pm (30 min lunch break included) & Friday 9:00 am – 3:00 pm (30 min lunch break included). All shifts are according to the New York time zone.

• Timely follow-ups for all Worker’s Compensation and No-Fault billing and collection, claim denials, and claim appeals.
• Thorough reviewing of charts and correspondence to determine the merits of the case.
• Draft written responses to address any collections issues Assertive negotiate settlements on the phone and intelligent negotiation skills.
• Work Comp Appeals Board Experience.
• Retrieve authorizations/referrals from insurance companies.
• Handle ALL aspects of billing: charge entry, payments, A/R management.
• Support to all staffing locations and providers as needed working as an intermediary between our patients and their worker’s compensation carriers.
• Prioritize daily tasks while working independently in a fast-paced environment.
• Perform additional duties as requested by Supervisory or Management team.

• Proven track of NYS Workers Comp / No-Fault AR experience.
• Knowledge of Orthopedic and Pain Management coding and bundling rules preferred and basic medical billing and coding a plus.
• Experience with CPT, ICD10, Modifiers and CCI Edits
• Being a team player, taking instruction well, while also being able to independently function and prioritize workload.
• Proactively seek work to complete and stay aggressive in meeting company expectations.
• Strong experience with all major insurance carriers including in and out-of-network services.
• Detail-oriented and accurate data entry skills.
• Excellent phone and communication skills.
• Must demonstrate interpersonal skills with all levels of the billing and management team.
• Basic computer literacy including the ability to utilize Excel spreadsheets.
• Knowledge of computerized EHR scheduling systems.
• Knowledge of HIPAA rules and regulations.
• Knowledge of legal and ethical considerations related to confidential patient information.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with physicians/clinicians, staff, and patients.
• Skill in putting information in preferred medical records system, meeting clinical standards.
• Skill in dealing with masses of information in an organized manner.
• Your own computer/PC and reliable internet connection.

Looking forward to hearing from you


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