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jobs description

Title: Branch Operations Manager

posted At: 07/25/2023

Expires At: 08/05/2023

Location: Garowe

level Of Education: post Graduate

Type: full Time

Job purpose

Manage and lead the Branch initiatives and activities to drive focus, alignment, engagement, and accountability while contributing to the bank’s growth and profitability. More specifically, responsible for the coordination of the internal and external operational activities of the branch in accordance with policies, goals, and objectives of the bank.

• Monitor and direct daily operations to ensure that policies and procedures are followed, goals and objectives are met, and services are provided efficiently and effectively.
• Conduct regular site visits to assess branch operations and to enhance employee confidence and motivation.
• Ensure that all the branch offices in the territory are properly staffed, trained, and equipped to meet customer service needs as well as business objectives.
• Make certain that all... office operations are performed in accordance with established Bank policies and procedures and that all reporting information is provided on a timely basis.
• Ensure that the proper security, maintenance, and cleanliness of the branches are maintained.
• Maintain a working knowledge of the Bank’s products, policies, and procedures to answer customer and employee questions as appropriate as possible.
• Provide timely and complete reports and updates to the Bank’s executives, Branch Managers and other groups periodically and as requested.
• Regularly and critically assess materials, processes, and procedures for appropriate service delivery and operational effectiveness.

Business Development
• Work with sales and marketing team to establish goals/objectives and ensure the achievement of goals/objectives for the assigned territory.
• Proactively grow the overall customer base and deposit mix from current and prospective clients.
• Identify, monitor, and review activities that will enhance the productivity, growth, and profitability of the bank.
• Actively participate in community and customer engagement events to enhance the Bank’s brand visibility and image.
• Keep abreast of new developments, products, services, trends, technologies, etc. in the Islamic banking industry, as well as competitors’ activities.
• Identify and attend business functions to keep abreast of developments in the marketplace, to find potential new business, and to market the bank’s services.
• Develop and maintain a long-term strategic relationship with key customers, suppliers, regulators, community, and staff.

People Management
• Assist the Branch Manager develop, coach, manage and motivate the branch team and conduct employee performance reviews/feedbacks.
• Assist the Branch Manager create an atmosphere of professionalism and integrity in which upward communication and feedback from employees is encouraged.
• Assist the Branch Manager drive and inculcate the right corporate culture, commitment, and standards at all times.
• Assist the Branch Manager empower, equip, encourage, and enable the branch team to foster productivity, creativity, and innovation.
• Conduct regularly scheduled (at least twice a month) meetings with key branch personnel to drive focus, alignment, engagement, and accountability.

Compliance & Risk Management
• Ensure that all procedures and controls are adhered to, and all branch activities are in compliance with set regulations and standards.
• Establish and maintain collaborative relationships with key branch personnel to mitigate risk and errors.
• Maintain current knowledge of all regulations and standards pertinent to the Bank and Amal Express.
• Keep personnel informed of pertinent policies and procedures affecting the Bank and Amal Express.
• Protect the bank, the customer, and shareholders’ interest by managing and minimizing the bank’s exposure to risk.
• Monitor accounts and portfolios to ensure adherence to all applicable regulations, policies, and procedures with an emphasis on proactive monitoring.
• Strictly adhere to internal control policies such as the account opening protocols of completion and updating of all required documentation.

Customer Experience
• Ensure the branch achieves service excellence by closely monitoring and improving customer service standards and expectations.
• Ensure regular training on customer service is done for the branch team.
• Review customer complaints and enquiries and take appropriate action.
• Proactively handle customer requests/issues effectively and timely to address customer service issues and service deficiencies.

• MBA/master’s degree in banking, finance, corporate strategy or any management field preferably Islamic banking and finance
• 3-5 years managerial experience with at least 3-years with financial institutions such as banks or money transfer company.
• Thorough understanding of the Islamic Banking industry and industry regulations.
• Ability to take immediate control of situations and do what it takes to attain objectives and solve problems.
• Ability to make decisions in a spontaneous and confident way, based on the available information.
• Ability to apply interpersonal skills, self-confidence, and charisma to influence and persuade others.
• Enjoys responsibility, authority and the social initiative required by a leadership position.
• Good verbal and written command of Somali and English languages
Garowe Somalia


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