Overview of Role

Fenergo is committed to hiring the highest quality staff. From small beginnings, we have assembled an excellent team of business and technical staff who have enabled our company to grow rapidly on the international Financial Services stage. Over the last small number of years, we have become the market leader in the Client Lifecycle Management and Regulatory Compliance arena. We love the challenge of building our Product and continuously improving our people, processes, and knowledge to meet the needs of our growing customer base. We are a young company who are excited about the future and is looking for staff who will share this journey with us. We have a number of opportunities for rapid personal and career development for the right candidate.

The Fenergo Client Solutions teams are at the forefront of our companies’ successful and ongoing growth strategy. Our focused role is to work closely with prospective clients to present and demonstrate the capabilities of... the product. Building on our extensive industry experience, we help our clients to align their tactical and strategic business challenges with the Fenergo Product. We demonstrate how we can help them deliver meaningful and rapid improvements within their organization.

We pride ourselves in building strong client relationships and, in collaboration with our customers, driving industry-leading change. We have an extensive client base within the financial services industry, and we strive to continuously add value to our customers.

Fenergo is looking to recruit a Client Solutions Consultant for Singapore to support our planned growth strategy across the region. This is a specialized role requiring in-depth knowledge of Transaction Monitoring and/or Client Lifecycle Management from a functional, technical, implementation, and operational perspective. The role will require strong staff and team management skills. Crucially, the role requires the candidate to impart this business, technical and solution knowledge and operationalize the process to a growing staff base in Singapore.

It is critical that the candidate is comfortable in a client-facing role and who enjoy the challenge of quickly understanding their critical needs. The heart of the role involves interpreting our client needs, drawing on industry best practices, and outlining the optimal solutions.

The role will require close interaction with our APAC Head of Sales, and APAC Regional Lead for Client Solutions whilst working alongside the local Sales team daily. As a team, you will plan and execute the strategy to best support our prospect needs using the Fenergo platform as the technology of choice. The Client Solutions Team will provide detailed technical and functional support throughout the sales cycle including demonstrations of the product, solution workshops, and senior client-level support. Our approach is client-focused and consultative. We seek to get the best result for our clients through a deep understanding of their goals and how best to achieve them.

This is an opportunity for a self-starter who enjoys building teams, working with clients, and solving problems on behalf of our clients.

Similarly, we work closely with our product team identifying gaps and opportunities to directly contribute to the product roadmap and our future success.

Main Responsibilities

Client & Delivery
• Working Directly with the Regional APAC Client Solutions Lead, Head of Sales for APAC, and sales team, to plan and execute sales opportunities from qualify through to closure within the region.
• Demonstrating Fenergo’s AML Transaction Monitoring solution covering data, detection engine, and case management
• Providing AML Transaction Monitoring SME input into RFP/RFI responses
• Supporting functional and technical workshops
• Clearly communicate the product capabilities of the Fenergo platform and align these with client-specific needs ensuring that the Fenergo application is presented in the best light with new and existing customers through; RFP responses, product demonstrations, solutioning workshops, and project scope assessments.
• Delivering “Proof of Concept” and “Pilot” applications based on high-level specifications with limited details. This includes working closely with our technical teams to deliver these often within a tight deadline.
• Lead and conduct onsite engagements to understand customer processes, and requirements and facilitate architecture/solution discussions to clearly identify the client challenges and opportunities.
• Work with prospective clients to align their tactical and strategic challenges through implementing the Fenergo product across their organization.
• Proactively scope the functional and technical requirements to address customer requirements, assess customers' met and unmet needs, and recommend solutions that optimize value for both the customer and the Fenergo.
• Use knowledge of competitive solutions along with deep financial domain knowledge to help the sales organization to propose the most optimal solution for the customer.
• Maintain and expand working knowledge of the Fenergo product. Provide feedback to the product organization on enhancements.
• Take ownership and responsibility for the quality and usability of all prospect/client deliverables within Singapore.

Organization & Team Management
• Training and refining the pre-sales team in Singapore to deliver effective and consistent presentations and product demonstrations.
• Drive best practice adoption within the APAC region.
• Drive improvements by identifying opportunities for delivery efficiencies, whether process or tooling related, resolving, and rolling out to the APAC and global team.
• Play a key role in shaping the ASEAN region feeding into the Global Client Solutions Strategy.
• Effectively manage multiple priorities under tight deadlines, prioritizing conflicting demands, organizing time and resources to deliver solid and consistent results for the business, and bringing assignments to a successful close.
• Working with global team members and cross-functional teams including professional services, product engineering, sales, and product management to achieve deadlines and meet client expectations.
• Feeding details of technical improvements to the Product and Engineering Teams.
• Ensures that sales and professional services organizations are properly aligned to achieve client and sales objectives.
• Build strong relationships within the project team, client teams, and internal product management team.
• Keep abreast of product, regulatory, and industry changes.
• Direct line management responsibilities for Singapore team members.
• Work closely with other Regional Teams on Global Enterprise Accounts.
• Support employee development through the development of own expertise, both product and industry-related, and sharing knowledge through training and mentoring.
• Drive employee development agenda, supporting team members to realize their goals.
• Gain the confidence of workers through effective decision-making and communication.
• Demonstrate honesty within the team, keep commitments and behave in a consistent manner.
• Directing, mentoring, and coaching of other staff members.

Requirements
• Minimum 7 years of management experience with a mix of technical and business focuses
• Deep financial industry and banking domain knowledge.
• Strong client-facing skills with a consultative background.
• Organized, detail-oriented candidate with strong logic and data skills
• Regular travel to work face-to-face with our clients and prospective clients across the APAC region.
• Familiarity with AML and KYC/CDD regulations for key APAC regulators such as MAS, HKMA or AUSTRAC
• Understanding of AML/CTF typologies in one or more of these sectors: payments, cryptocurrency, banking, wealth management
• Experience implementing detection scenarios working for a vendor, a regulated entity, or a consulting firm
• Familiarity with the model risk management process and the process and technology capabilities required to support it
• Understanding of alert investigation, case management, and SAR filing processes
• Experience implementing an AML TM system is a plus
• ACAMS certification is a bonus, not critical

Benefits
• Opportunity to work with clients and colleagues on a global scale
• Buddy system for all new starters
• Collaborative working environment
• Extensive training programs, classroom and online, through ‘Fenergo University'
• Opportunity to work on a cutting-edge Fintech Product, using the latest tools and technologies
• Defined training and role tracking to allow you to see and assess your own career development and progress
• Active sports and social club
• Competitive company benefits, such as flexible working hours, work from home policy, private healthcare, weekly fitness and sports classes, and much more
• Work with a growing company, have an impact, and be part of a major success story in the fintech, regtech space
Singapore

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