Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com

Role... Summary

Business Analyst will assist the business and IT team by ensuring that business processes and requirements are understood and articulated for the technical team to construct appropriate solutions. This role will also be the primary liaison between the user community and the IT technical team. Additionally, this role ensures that IT deliverables meet the scope and quality expectations of the user community.

What You Will Do
• Communicate with internal clients and project managers to understand business requirements.
• Work alongside the technical team to design and document data-driven software solutions and data flows to meet these requirements.
• Scope, Build and maintain Salesforce applications and customizations.
• Assist with UAT testing to ensure solutions meet required standards.
• Provide expert advice on application solutions.
• Oversee all system maintenance and configuration, including user setup, roles, profiles, groups, queues, security and permissions, workflows and validation rules, custom objects, and fields.
• Supervise and advise on all system enhancements.
• Evaluate bug and enhancement requests submitted by your user community.
• Document specifications for bug and enhancement requests.
• Provide training to the user community for new functionality.

What You Will Bring
• 5+ years’ experience as a business analyst managing/coordinating business activity in an Information Technology environment.
• Experience with infrastructure projects
• Gathering and documenting high-level and detailed business requirements
• Developing business plans
• The ability to effectively identify and solve system-related problems.
• Excellent communication skills.
• Customer-focused personality and a commitment to quality.
• Cyber Security experience is an asset.
• In-depth knowledge Jira
• Experience with the following tools: Salesforce and/or Service Cloud, Genesys Cloud or other enterprise phone systems, Confluence, Microsoft Office Suite, Blasamiq, Service Now, Power BI, Zendesk, Telligent, One Trust

#LI-Remote #B2 #LI-RS1

What's Great About Sophos?
• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact [email protected]
Canada

Salary Criteria