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Learning & Development Manager Sharm El-Sheikh

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Accor

Accor Sharm El-Sheikh Qesm Sharm Ash Sheikh Egypt

4 weeks ago

Company Description

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

Job Description

Summary

Reporting to the Director Talent & Culture, the Learning & Development Manager will oversee the L&D opportunities across the hotel, driving a learning & talent development culture and ensuring the delivery of operational performance through an... integrated and innovative strategy.

Responsibilities

Key Responsibilities:

As a leader within our Talent & Culture team, the Learning & Development Manager is responsible for driving a continuous learning culture, ensuring that learning is available, supported, prioritized, and executed, and enabling organizational learning to be achieved through robust processes for identifying, sharing and embedding knowledge.
• In conjunction with the Director of Talent & Culture, develop the annual learning strategy and catalogue offerings, aligned with the Talent & Culture strategy and operational priorities.
• Collaborates with hotel leaders (Executive Committee, Department Heads, Talent & Culture team) to identify and understand learning needs, creating a best-in-class learning approach that balances Hotel needs.
• Assists with the development and implementation of training strategies, ensuring Swissotel, Accor, and pre-opening cultures are provided with a high level of learning support.
• Ensure that global brand and culture initiatives are embedded within the hotel.
• Deliver a high-quality learning solution to business units across the Hotel.
• Support hotel with integrating and administering INES as a core learning resource.
• Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
• Certifies hotel trainers & facilitators and L&D teams to deliver various programs.
• Manage programs with agreed budget, select and manage external consultant or manage the deployment of internal consultant.
• Coach and develop the capability within the hotel team, provide direction and inspiration for high standards of excellence.
• Ensure alignment with the global learning and development ethos around co-design of new programs and enhancement of existing programs.
• Tailor the learning content of global programs to suit the needs of the hotel (including language translations).
• Conduct on-job training and task breakdown training.

Team Leadership
• Recruit, train, supervise, and evaluate L&D staff, fostering a positive work environment.
• Set performance expectations and provide ongoing feedback to team members.
• Conduct regular team meetings and training sessions to enhance guest service skills and departmental knowledge.

Technology and Systems
• Proficiently use INES system, T&C management software, and technology systems.
• Troubleshoot and resolve technical issues related to INES system.

Emergency Response
• Act as a key contact for emergency situations, following established protocols to ensure Heartist safety and well-being.
• Maintain knowledge of hotel evacuation procedures and assist in training staff on emergency protocols.

Administration
• Work closely with the Finance department to produce monthly financial reports timely & accurately.
• Work closely with the Talent & Culture Leader to monitor and keep updated all records and schedules relating to departments operating performance, quality assurance/control management and training to ensure planning and completion is carried out as per standards and can be referenced to derive historical patterns.

Talent & Culture

Heartist Relations
• Foster a positive and structured work environment, which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.
• Work alongside with the Talent & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.

Recruitment
• Hire new Heartists in conjunction with the Talent & Culture Leader through INES.
• Use the interview guides provided and Talent Meter to gain further information on any potential candidate.

Heartist Engagement and Communications
• Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Heartist Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.
• Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture.
• Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to Talent & Culture leader.

Learning & Talent Development & Performance Management
• Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.
• Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.
• Ensure Departments have adequate Departmental trainers, and these are well utilized.
• For all supervisory positions have a transparent development program in place in conjunction with the People & Culture leader as well as Learning & Development.
• Development of direct reports to give them ongoing feedback and development.

Finance
• The activities and contribution of the role will impact the performance of the hotel.
• They will act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.
• They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.
• Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.
• Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing hotel revenue.

Qualifications

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself
• Positive Orientation.
• Operational Decision Making.
• Self-Development & Management.

Leading Others
• Developing an Empowered Team.
• Leading an Engaged and Diverse Team.
• Communication.

Leading the Business
• Advocating Guest Passion.
• Business Planning and Analysis.
• Business Improvement and Change.

Experience/Qualifications/Certificates/Education
• Bachelor degree in Human Resources, Education, Organizational Development, Coaching, a relevant field of work, or an equivalent combination of education and work-related experience.
• Proven experience in L&D roles within the hospitality industry.
• Significant progressive work-related experience in managing and direct the development and delivery of learning or organization development programs in a multi-unit organization.
• Highly developed oral and written communication skills.
• Demonstrated proficiency in designing and delivering effective learning programs to multi-cultural, multi-level audiences.
• Broad understanding of people strategy, including the drivers of organization effectiveness.
• Strong organizational skills, ability to project manage and execute.
• Ability to develop and design new and unique content.
• Multicultural awareness and ability to work with people from diverse cultures.
• Demonstrated teamwork communication including ability to coach and deliver feedback in a constructive manner.
• Excellent communication, interpersonal, and team leadership skills.
• Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
• Flexibility to adapt to a dynamic and fast-paced environment.
• Must be a highly capable user of Microsoft office programs including Excel, Word, PowerPoint and Outlook.
• Native Arabic speaker and fluency in verbal and written English is essential.
• Prior experience in pre-opening.

Additional Information

This is a pre-opening role
Sharm El-Sheikh Qesm Sharm Ash Sheikh Egypt

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