Reporting to: Area Retail Manager

Department: Retail Sales

Type of Employment: Full-time, 8 hours a day, Monday to Sunday with an off day every week for every Sunday worked. 1 hour for lunch.

About the Company

Our client is East Africa's premier distributor and retailer of high-end beauty & skincare products and designer fragrances.

Role Summary
• The sales department is a revenue center with our revenue streams being Retail stores and online platforms.
• The primary job function of the Beauty Advisor is to manage and assume overall responsibility for the success of their stores by
• performing all customer care service aspects of their store and driving sales whilst minimizing costs.

Key Responsibilities
• Customer Engagement and Experience:
• Connect with your clients and determine their needs.
• Create a luxury experience to the client with brand-specific selling behavior (including product demonstration.)
• Empower your client by teaching them how to use beauty products.
•... Achieve retail sales objectives by engaging clients in the following areas of our multi-expert brand: Skincare, Makeup, and Fragrance.
• Attract new customers and retain existing clients through unparalleled customer service and follow-up.
• Update client records with contact details and treatments received

Team Management:
• Mentor and coached team on product knowledge, client service, and retail sales objectives.
• Ensure all brands requirements are maintained
• Brainstorm with the other store team on possible animations to drive sales
• Attend to any Lintons out-door activation made to drive sales to Lintons stores
• Work together with Therapist to drive sales on Spa services Product and Merchandising:
• Cross-sell beauty products and additional treatments, when appropriate
• Promoting the various marketing activities which are set out by the Manager
• Maintain brands merchandising guidelines(planograms)
• Monitor any product defects and report to the relevant authorities.
• Liaise with the Brands representative/ Manager on new product development including product discontinuation.
• Ensure optimum stock levels on their counters by liaising with All relevant departments.

Sales Performance:
• Display exceptional, client-centric selling skills with a drive for results with integrity.
• Maintain consistency in achieving individual and store targets.
• Ensure their Brands achieve the set targets
• Actively participate in sales drives conducted by Brands or the company and give a report on its success or challenges.
• Ensure client's recruitment to company CRM- Lintons Loyalty Club program.

Operations:
• Ensure all areas are clean and equipment is sterilized before use.
• Observe company operations policies.
• Ensure inventory controls in their counters and in the entire store by conducting random stock takes.
• Be in the first line to control pilferage in the store.

Requirements:
• Must be a Ugandan National
• Candidates with both field sales and telesales experience are encouraged to apply
• Candidates should have 1 - 2 years of experience in FMCG sales
• Must have at least a Diploma in Business Administration or Business related fields i.e Sales, Marketing
• Candidates with knowledge of the Beauty industry would be an added advantage
• The remuneration will be paid in Ugandan shillings. It consists of a Gross salary of Ksh 35,000 + Commissions + Staff welfare + Lunch.

Skills:
• Strong written, verbal and interpersonal communication skills.
• Proficiency in multi-tasking and handling stressful situations.
• Planning and Execution.
• Problem-solving & decision making
• Influencing Ability
• Knowledge of Beauty Industry regulations
• Understanding best practices in Industry procedures.

Measurable Deliverables / KPIs
• Sales - Achieve 70%+ of individual Sales Target
• Customer Satisfaction - Customer registration 100% of target, Feedback registration 100% of target, Points redemption 100% of target
• Inventory Management - Zero cash loss, Zero stock variance
• Upselling - IPT, store, and individual- increased by 15%

How to apply:

All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Here' section

Only Shortlisted applicants will be contacted
Kampala Uganda

Salary Criteria