Wolt Warsaw Poland
6 days ago
Are you an experienced and strategic account manager with a true 'service first' mindset? Does a varied and challenging role in one of Europe's fastest growing companies interest you? If so, then we'd love to chat Role background Wolt is a Finnish technology company and we're best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners. Wolt has been growing rapidly in Poland ever since we entered the market in 2018. We're now in twelve cities with more to come. We're now looking for a Key Account Manager to provide world-class support to a portfolio of restaurant partners. This will be a mix of independent eateries and larger chains (and everything in between), so there'll be a variety of queries to answer and problems to solve We're looking for someone that has a real passion for delivering exceptional service, and that is... savvy with adapting their tone to suit the customer - you'll need to be the person that can build great relationships with both the owner and the chef. Preferably you have some previous experience from working with data and have the ability to use it to strengthen our partnerships. You must also be a team player and willing to chip in with tasks outside of the day-to-day - it's important that we keep the 'hands on' ethos that has made our team what it is What you'll be doing Driving and managing growth of our current venues by improving venue performance by strong analysis and frequent quality and satisfaction checks. Successfully onboarding and training venues. Responsible for the overall restaurant relationship post-onboarding. Key communicator between our operations and restaurant partners. Working closely together with the marketing team to plan and execute campaigns together with restaurant partners. Analysing the local market on an ongoing basis. Actively monitoring what our competitors are doing and reporting back. Our humble expectations Solid experience of account management in a high-pace environment. Excellent interpersonal skills with the ability to adapt tone to suit the audience. Experience in analytics. Structured, detailed and service-oriented. High ownership and ambition to go beyond the obvious. Passion for food and developing the best restaurants in town. Fluent in Polish and English. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going Along with a competitive salary and benefits, you will also be eligible for our stock option plan. We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today
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