Job Type






IT Consultant Customer Engagement Solutions (m/f/d) Metzingen


HUGO BOSS AG Metzingen Germany

1 week ago

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 14.000 employees worldwide and shape your future at HUGO BOSS!

As IT Consultant Customer Engagement Solutions, you will be part of HUGO BOSS’ exciting CLAIM 5 strategy as well as our transformation towards an experience driven company. You will support the customer journey with the clear objective to provide the most desirable and personalized experiences.

Within this role you will work with customer relationship management (CRM) tools, build own apps... on a low code environment, connect social media management systems with centralized marketing applications and push our customer engagement landscape to the next level.

If you believe in the power of data, technology and the value of customer experience, join our team and take on the following responsibilities.

What you can expect:
• Develop and drive our customer engagement solutions on a global scale with the focus on seamless customer experience, data integration and technology
• Convert and design business requirements into consistent technical concepts, coordinate implementation tasks and ensure successful global rollouts
• Consult and take over IT ownership for various technology solutions and act as single point of contact towards our internal stakeholders
• Analyse and discover trends and innovations in order to extend and improve our technology stack and break new ground within our constant aim for excellent customer experience

Your profile:
• Strong knowledge and interest in customer experience, customer relationship management, data management, marketing and technology
• Degree in, Business Informatics, IT, Applied Computer Sciences, Business Economics, Marketing, Sales or related areas
• Proven IT background and good knowledge of interface technology. Understanding of programming languages is a plus
• Professional experience in IT, consulting, customer experience
• Analytical strength and excellent communication skills
• Ability to work in agile environments and high-performing teams
• Fluent in English – German would be a plus


Your benefits:
• Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
• Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
• Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
• Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
• High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
• As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive
Metzingen Germany

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