• Responsibilities*
• This position would be responsible for developing and managing Electronic Bill Presentment and Payment (EBPP) accounts to InfoSend’s platform
• Manage standard client implementation projects including requirements gathering, interaction with IT for backend setups, coordination with payment processors, User Acceptance Testing (UAT), and go live...
• Projects may include long-term projects for new clients or short-term/one-off projects to meet specific client or internal objectives
• Provide timely support for clients needing assistance with customer or internal queries for account questions, PCI compliance, payment processor issues and other client requests
• Managing and strengthening relationships with clients, answering questions, resolving issues, and completing other tasks in a professional and timely manner
• Provide front-line support to existing clients to ensure that high quality standards are maintained after project launch
• This includes working with clients to resolve issues with current applications, as well as handling new requests for modifications to existing programs
• Account Managers will also focus on addressing internal issues for clients as they arise
• Manage and implement short-term and one-off projects accurately and on-time to effectively meet client and company expectations
• Meet with the Client Services team regularly and providing feedback to management on project progress and ideas to make the team more successful
• Communicate with sales staff if there is the potential to cross sell other services to an existing client or if a client may be looking at other providers
• You will serve as a brand ambassador and will be expected to maintain and strengthen relationships with clients

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit [AstonCarter.com.](AstonCarter.com) Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [[email protected]](mailto:%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position
Anaheim CA USA

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