PowerPlan provides financial insight into how complex rules and regulations impact our customers’ business. Managed Services team empowers our customers to make credible decisions by developing strategic solutions for complex problems. We are looking for a Solution Manager who will work with our customers to help understand their business objectives, priorities, challenges and processes to... develop solution recommendations. You will play a critical role in researching problems and delivering results for initiatives that are vital to the success of our customers.

In addition to driving results for Managed Services customers, this person will be responsible for developing a component of the Managed Services offerings or delivery model. A Solution Manager will define the business value for the component and ensure customer satisfaction is met through deliverables. The position requires attention to detail, strong time management, and account/project management to partner with customers for success.

Solution Managers will create and maintain trusted business partnerships and assist with internal PowerPlan initiatives. Contribution to the operational development of the program is an expectation of this position.
• Assigned Client Ownership Develop and execute plans by creating a roadmap in alignment with clients’ definition of success. Host regular status calls with customers detailing what was completed and what are the next steps for future initiatives. Drive clients towards success to ensure renewals and ensuring all offerings of their Managed Services policy are delivered on. Serve as a liaison between PowerPlan and its Managed Services customers. Proactively work with the customer to design and implement solutions utilizing leading industry practices, deep functional knowledge, and an understanding of their technical architecture. Partner with Solution Engineering team to execute on customer’s initiatives. Typical assignments range from 5-8 accounts with limited oversight.
• Lead Advanced Sessions Deliver subject matter expert sessions that include required Managed Services training webinars, client training, or conference lead sessions that demonstrate advanced competency in the area.

Ownership of Developing the Managed Services Program Define the business value of the component for the program and deliverables align with the business value. Identify opportunities to improve the component while ensuring customer satisfaction. Development opportunities consist of but not limited to customer training, business development, application change management, and standardizing outcome based offerings.

Required
• Bachelor’s degree in Business, Engineering, Computer Science, Mathematics or equivalent combination of education and relevant experience
• 3+ years work experience in similar position or having equivalent kind of skills experience
• Excellent written and verbal communication skills
• Demonstrated ability to achieve results and solve complex problems
• Process orientation that demonstrates ability to analyze, design, and build complex processes
• Ability to work independently and collaborate with others as part of a team
• Ability to quickly establish oneself as a trusted advisor to PowerPlan’s customers and employees
• Understanding of system and network architecture, system platforms, system access, database design, SQL queries, and network protocols
• Demonstrated ability to develop required technical abilities
• Excellent organizational and time management skills
• Must be authorized to work in the US

Preferred
• Advanced degree in Computer Science, Information Technology, or a related subject matter field (Tax, Accounting)
• Knowledge of ERP implementations and financial accounting processes (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Project Accounting, Close, Budget)
• Knowledge and experience with developing complex SQL queries
• Hands-on experience working on or with capital projects, capital budgets and fixed asset accounting, or business tax software
• Industry experience within oil and gas, mining, transportation, natural resources, utilities, energy markets or telecomm

KEY COMPETENCIES

Competencies are specific behaviors that relate to a set of skills and abilities that are critical for employees to be successful in their position. The key competencies for Customer Success Managers are as follows
• Accountability Accepting responsibility that results in anticipation and prevention of problem areas from actions, and problem solving inside and outside the department/organization.
• Collaboration Identify opportunities to work collaboratively with other teams/ units to solve issues and develop better processes and approaches to work
• Customer Skills Ability to onboard new clients or successfully transition onto existing accounts independently. Building productive customer relationships and taking responsibility for customer satisfaction and loyalty

For this role PowerPlan’s complete competency matrix should be performed at the following levels.

Compentency

Level

Accountability

Adept

Technical Ability

Intermediate

Communication

Adept

Customer Skills

Adept

Organizational Development

Intermediate

Leadership

Intermediate

Critical Thinking

Adept

Collaboration

Adept

Outcome Driven

Adept

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands While performing the duties of this job, the employee is frequently required to stand; walk; sit; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee regularly uses hands to finger, handle, feel and manipulate controls, phone, computer equipment, and other tools. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

The work environment characteristics described here are representative of those that must be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment This is a fast-paced, multi- tasking environment that may include frequent interruptions. Duties are typically performed in an office environment while sitting at a desk or computer table. The noise level in the work environment is usually moderate with limited exposure to weather conditions.

The employee is subject to schedule changes and/or overtime as required by the job and his/her supervisor. This may include working weekends, working after the course of normal business hours and at other times as required by the job. The employee is subject to these schedule changes on as little notice as 24 hours.

DISCLAIMER

The statements contained within this document are not intended to be an all-inclusive list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

PowerPlan, Inc. hereby expressly reserves the right to modify any or all job descriptions as it becomes necessary or appropriate. This job description is not a contract for employment and either the employee or the Company may terminate employment at any time, with or without cause, with or without notice, subject to applicable laws.

"PowerPlan is an EOE"

https//info.powerplan.com/ApplicantPrivacyNotice
Atlanta GA USA

Salary Criteria