Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be... joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can

#MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS

Job Description

Purpose

To deliver the ultimate customer experience our presales teams have a need for support in building amazing demos.

Setting-up a service to support presales through the creation of configurations, customizations, data loading and integrations will make the presales teams more efficient in delivering high quality custom demos.

Joining the Presales Support Service team is a unique opportunity to see and experience the way we engage with our customers on their buying journey. Since this is a new service, you will be part of something from the very beginning and help shape what it becomes.

Job Summary

As a Senior Techno/Functional Consultant in the Presales Support Service team you will support our presales teams in building demonstrations that excite our prospects and customers on the benefits our solutions deliver to their business.

The Senior Techno/Functional Consultant will be engaged through a request process with presales teams globally. After confirming the scope and customer requirements the consultant will take responsibility in building a high-quality building block of the demo storyline, such as an amazing lobby for a CFO, an easy-to-use custom page for a service coordinator or a simple workflow for an HR manager. Loading some customer specific data into the demo environment will complement the demo experience. The created building blocks will be documented and stored in a library for re-use.

Achieving this work will require passion, attention to detail and an understanding of how to deliver on high quality – and will equip you with the skills for a shining future career in presales.

Essential Duties and Accountabilities
• Configure custom pages, entities, attributes, events, lobbies, reports, workflows and permissions according to presales specifications
• Transform and load customer data
• Build a library of reusable assets
• Conduct end client demos from time to time based on request
• Document and record videos with work instructions and how to guides
• Willingness to take on multiple roles and continuously expand the skillset

Qualifications

Overall Required Competence
• Functional and technical knowledge of IFS products
• Exceptional communication skills, both written and verbal
• Customer-service oriented
• Understanding of a global software business
• Develops long term stakeholder relationships; anticipates customer needs and ensures high customer satisfaction
• Ability to live the IFS Corporate values - Agile, Collaborative, Trustworthy

Additional Information

Required Education & Experience

Essential:
• Appropriate post graduate education, University degree, or equivalent professional qualifications, in a field relevant for the functional area
• A solid duration of experience in a software company within consulting or other customer facing group
• Work experience 3+ years in relevant industry setting
• Fluency in English (verbal and written) and local language

Desirable:
• Previous experience of IFS Cloud, IFS Applications or other ERP applications is a definite plus.
• A Business Analyst/Consultant engaged in ERP products/systems.
• Understanding of presales and sales methods and processes in a software company.
• Knowledge in SQL
• Exposure in scripting
• Exposure in creating PowerBI reports or hands-on any other analytical tool
• Willingness to learn new skills (Technical & Functional
Colombo Sri Lanka

Salary Criteria