Quintessentially Hong Kong Hong Kong
1 week ago
IT SpecialistQuintessentially (HK) Limited Sheung Wan Posted on9-May-23 Apply Now Apply NowIT Specialist Quintessentially (HK)Limited Apply Now Job Highlights5-days weekMedical and Dental15 AL + Birthday LeaveJob DescriptionOverallPurpose of Role:The primary purpose of this role isto oversee information technology systems, network infrastructure,telecommunication, everything related to information technology.Accomplishes information technology stuff results bycommunicating job expectations; planning, monitoring, and appraisingjob results; initiating, coordinating, and enforcing systems,policies, and procedures.Maintains organization'seffectiveness and efficiency by defining, delivering, and supportingstrategic plans for implementing information technologies.Maintains PCI DSS compliance.Main Responsibilities:- Manager all aspect of IT support servicesincluding laptops running Windows 10 and Apple Mac OS X, Meraki Accesspoints and Cisco Network Switches- Maintain, build andinstall PCs... Tablets, telephone systems, video conference, wirelessnetworks and peripheral devices (such as printers, scanners,mobile/smart phones) related to desktop infrastructure, in accordancewith department standards, service level agreements and routinemaintenance via remote and/or on-site support- Providebrilliant server and desktop technical support both physically andremotely- Maintain the existing PCs and peripherals tostandards determined by the team leader by performing upgrades, newinstallations and carrying out routine procedures- Supportend-users in the office for all IT issues and respond to queries in atimely manner- Work with HQ to ensure telephony, CRM systems,email, etc. are set-up according to contractual requirements and inthe most efficient manner for reporting and Q internal processes- Maintain information systems, telephony, servers and workstations inoffice- Preserves assets by implementing disaster recovery andback-up procedures and information security and control structures- Recommends information technology strategies, policies, andprocedures by evaluating organization outcomes; identifying problems;evaluating trends; anticipating requirements- Accomplishesfinancial objectives by forecasting requirements; preparing an annualbudget; scheduling expenditures; analysing variances; initiatingcorrective action- Maintains quality service by establishingand enforcing organization standardsPCI DSSCompliance:- Maintain in-scope and out-of-scopeoffice processes to meet PCI compliance regulationsResponsibilities include:Supervise attaining CRBchecks or the equivalent reference check/employee screeningBrief and confirm physical security, including advising on costs andinventory necessary for successful application of PCI rules. Attainquestionnaire response from global officesCreate in-scopeand out-of-scope training materialsOversee telephony andQforce updates as necessary with regards to processing transactionsand data storageOrganise and implement testing pre-auditLiaise with auditor/consultant to ensure all requirementsare clear and in turn, communicate with global offices in a concise,coherent manner with clearly defined instructionsIdentifyand alert Operations Manager of risks- Phase 2: Liaisewith out-of-scope offices as/when necessary to become full in-scopeand PCI compliantPreferred Qualifications andSkillsets:- Higher diploma or degree in InformationTechnology, or equivalent AND/OR- Around 3 years of experiencein IT Service/Incident/Problem & Change management- Must beeligible to work in Hong Kong- A fast learner in picking up newtechnical concepts, willing to rotate to different functions asrequired- Good attention to details, analytical andself-motivated- Excellent interpersonal and communication skills,with good proficiencies in English and Chinese (Cantonese andMandarin)- Knowledge of Win10 and all related problems with OS,error logs, troubleshooting and registries- Experience withOffice 365, Windows 10, Salesforce, Telephony Systems, CCTV Systems,Network Administration/Troubleshooting- Ability to takedirections working with limited supervision as well as apply owninitiatives- Good knowledge of latest smartphone devices(hardware and OS) and the way they are set up and configured-Strong documentation skills with experience using ticketingsystems- Ability to come up with new ideas to further improvethe level of service delivered to users- Logical and calm withability to inspire confidence in IT services- Ability to thrivein a continuously busy environment- Ability to workcollaboratively in a Global team displaying a brilliant communicationskills- Be task focused, results orientated in an agileenvironment- Trouble-shooter who has is able to providesolutions in a timely manner and spot potential issues before theyescalateInterested parties, please send full resume withcurrent and expected salary.Additional Information Career LevelMiddle Qualification Non-Degree Tertiary Years ofExperience 3 years Job Type Full Time CompanyWebsite http://www.quintessentially.com Job FunctionsInformation Technology (IT) , Hardware , IT Management , Network &System Company OverviewQuintessentially pioneered the concept of concierge lifestylemanagement. Built around the singular proposition of bestowing backupon our members the invaluablegift of time, we have spent two decadesbenchmarking service in lifestyle management and granting access tothe inaccessible. Rooted in the concept of connection, we utilize ourrelationships to foster bonds and make lasting attachments within ourcommunity,always thinking about how to grow and what is next.By making anything — and everything — possible, we offer unparalleledaccess and a bespoke luxury lifestyle for now, and into the future.Additional CompanyInformation Industry Others Benefits &Others Dental insurance, Medical insurance, Five-day work weekMore jobs from this employer Report this job adJob seekers Browse jobs Post resumes Job alertsProfile Career insights EmployersPost a job ad Search candidates Advertise with usBest companies About JobsDB About [email protected] Asia (JobsDB) ContactContact us FAQ HongKong Privacy statement Terms & conditionsCopyright © 1998-2023, JobsDB. 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