The Organisation
We have multiple, upcoming vacancies within a Central Government Ministry as part of one of their specialised Customer Service teams.

In this team, you will get the opportunity to kick start your career in a fast-paced, team environment, supporting people across Aotearoa and further afield. As life goes back to normal with the reopening of NZ's borders, this team will be at the forefront of these changes to our new reality. There is plenty of knowledge to be gained too as you assist with inquiries over the phone and email, and deepen your understanding of Government processes. In Depth training will be provided, as well as ongoing opportunities for further development and progression, making this more than just a short term opportunity... this will allow you to start building a solid foundation of skills to further your career in a unique, professional, customer service environment.

The Role
This 4-6 month contract is;
• 12th June 2023
• Full time - 40 hours a... week
• Monday - Friday, varying 8 hours shifts between 7am - 7pm, typically 830am - 5pm
• Porirua based with work from home/ hybrid options once fully trained ( Porirua based role, no WFH full time )
• $26.60ph + 8% holiday pay
• x2 references, MoJ & credit checks to be completed

In this Customer Service Representative role you will be;
• Delivering a high standard of customer service
• Providing resolution and information via phone and email to the public
• Responding to queries in a timely and professional manner
• Performing administrative tasks effectively and efficiently
• Receiving inbound calls

About You
We are looking for candidates with;
• Natural customer centric approach to their work
• Strong communication skills, both written and verbal
• Ability to analyse and relay complex information in a clear, concise manner
• Confidence in navigating computer systems
• Empathetic listening skills when dealing with sensitive/emotive circumstances.
• Resilience and ability to work in fast-paced environment

Next Steps
If you are interested, don't hesitate to apply as the start date is fast approaching.
PLEASE NOTE;
- Only applicants with a clear criminal history will be considered.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

experience

1 year

skills

Call Centre Representative, CSR, Data entry, call centre, Contact Centre operator, Contact Centre, Customer Service, Customer Service Representative, Hospitality, Retail

qualifications
• NCEA Level 2

education

Secondary School/High School
Porirua New Zealand

Salary Criteria