Profile: Adobe Campaign Consultant

Exp : 5+ years

NP: 30 days

Location : Any Mphasis location.

Position Summary

The Technical Consultant - Adobe Campaign is a technical role that requires providing Consulting advice and support to Clients for Implementing Adobe Campaign solution and any technical advisory required afterwards. This is a client-facing role and requires consultant to liaise with the client, understand their technical and business requirements and then Implement Adobe Campaign solution in a manner client gets most value out of the solution. Consultant's main objective is to drive successful delivery and maintaining a high level of satisfaction for our customer.

Responsibilities
• Lead consultative engagements with clients, exploring their technical and business challenges. This will include delivering workshops, presenting solution overviews and providing benefits analysis of software features and developments
• Provide consulting services to aid the implementation... adoption, operation and expansion of Adobe Campaign at client organisations
• Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to):
• Work with Clients to assess requirements
• Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows
• Configure the Adobe Campaign solution to customers' requirement including Campaigns set-ups, building web pages using Scripting
• Develop customer specific solutions where necessary and document them
• Proactive problem diagnosis, troubleshooting and resolution
• Create Implementation plans for new and existing clients
• Creation of accurate estimates and quotations for Adobe Campaign Consulting services
• Creation and maintenance of relevant documentation including requirements, functional and technical specs that define and support the solution
• Ownership of the technology solution from estimation and design through to delivery, acceptance and operation
• Knowledge transfer/Training to customers on solution implemented
• Product Upgrades and Configuration activities
• Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which don't have dedicated Project Managers
• Build great working relationship with Onshore Consulting team, Learn and Adopt best-practices from such teams globally
• Work closely with the Quality Assurance team to ensure professional delivery of technical implementations

Required Skills
• 2+ years of SQL development experience including ETL implementations
• 2+ years of scripting/programming experience (JavaScript preferred)
• 5+ years of enterprise software implementation/development experience
• 2+ years implementing Adobe Campaign for clients with
• Have worked on setting up a fresh instance of Adobe Campaign to go live for at least 4 clients
• Have setup ETL workflows with initial data loads and corresponding schemas and forms
• Have hosted deskside coaching sessions with clients demonstrating functionality built and enabling clients to use it
• Have created complex scheduled multi touch campaigns
• Have created complex deliveries with more than 5 personalization fields
• Good communication skills to ensure effective customer interactions, communications, and documentation
• Able to work independently with minimal supervision
• Ability to work under pressure, think quickly, delivering to tight deadlines
• Ability to work under flexible timings, 8 hours per day overlapping client time zones. Typically and 8 hours day between 0800IST to 1200EST depending on client location.
• Good presentation and customer facing skills
• Ability to manage multiple clients simultaneously, set and manage expectations with clients individually

Nice to Have

Integrations, multiple projects
• Expertise and Experience with other Adobe Experience Cloud applications
• Expertise and Experience integrating Adobe Experience Cloud applications
• Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL)
• Experience with XML and DOM related technologies
• Familiar with current W3C recommendations and their availability in common browsers
• Familiar with dynamic web development, personalization, web analytics, website optimization is a plus
• Knowledge of DOM manipulation and page load events a plus
• Previous experience of iOS/android development
India

Salary Criteria