Ransoms Tearooms Restaurant
Ransoms Tearooms Restaurant England United Kingdom
4 days ago
We have an exciting opportunity for the right person to join our front of house team helping us to deliver amazing service to our customers.
This is a full time permanent position based on a 40 hour week over 5 days. The Tea Rooms are open 7 days a week between 9am and 6pm.
For experienced staff we can offer an hourly rate of £14.00 inclusive of tips & bonus plus 24 days paid holiday/bank holidays
Applicants will have previous supervisory experience or feel they are ready to take up their first role as a supervisor. They must be friendly, outgoing and enjoy working with the public as well as having excellent spoken & written English skills.
As well as being based in a great out of town location with ample free parking we also offer staff discount and meals while on shift.
Front of House
To manage the counter and restaurant floor to provide a fast, efficient... friendly and customer focused service. To lead the staff in achieving the highest standards of customer care at all times. Organise and guide the staff in their daily duties and manage the front of house during your assigned shift.
Front of House Management
tain a high level of service for all customers.
ute all Standard Operating Procedures (SOP ) and ensure that they are adhered to by all members of front of house staff.
re that all duties and assignments are performed and completed in a timely manner.
re the front of house is always clean and well presented
re the counter area is kept to a high level of cleanliness at all times.
closely, and communicate with the Kitchen to ensure a smooth operation at all times.
re that all food entering the dining room corresponds to the agreed presentation & Content Standards
Customer & Takings Management
ing with enquiries from potential customers, whether in person or over the telephone.
ing & Greeting customers, assessing their dining requirements and handing them over to the waiting staff in a polite and friendly manner.
ing with complaints from customers in an efficient and courteous manner.
leting customer complaint forms after any complaint and passing these to the Senior Supervisor.
re all payments are received, recorded and a receipt is provided to the customer.
controlling the last shift ensure that an end of night till report is completed to ensure correct recording of all transactions.
leting the daily cashing up procedure and replenishing the till floats.
ss the current work load in each area and redistribute the staff on shift to meet the needs of the shift.
st staff in any area when required at busy periods.
ring that all staff attend work punctually and arrive in the correct uniform.
rmal disciplining of staff in the absence of the Senior Supervisor or manager as and when required, using correct company standards and procedures.
re that menu briefings and quizzes are carried out regularly with all waiting staff.
ring all staff are happy in their work and making sure any problems are dealt with in a compassionate and professional manner.
Health & Safety Management
re all work is carried out in compliance with Health & Safety regulations.
rd any accidents that occur, no matter how minor, by using the correct accident reporting procedures for both staff and customers.
rtake training to become a registered First Aider.
ring that all front of house deliveries are correctly checked off and recorded.
sting in monthly stock checks so all stock is accounted for.
re that all waste, transfers to other departments, promotional stock, breakages and spillages are documented.
place orders internally and externally for supplies and produce under the direction of the Senior Supervisor.
carry out any other duties as directed by the Senior Supervisor, Management or Directors of the Company.
• Reference: Caterer/SUPER
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