Requirements :
• 2+ years of experience in the support role.
• Experience with mobile apps.
• Knowledge of QA processes, ability to identify errors and describe them in accordance with best practices.
• Written and spoken English.
• Readiness for an occasional business trip to a European country.
• Readiness to work from the office.
• Bachelor’s degree, preferably in Computer Science or equivalent.

Will be a plus :
• Experience with Jira.
• Familiarity with Azure DevOps.

Responsibilities :
• Handling Level 2 analysis, troubleshooting, and resolution.
• Providing remote support to customers with a high degree of customer service, quality, and technical expertise.
• Research, resolve issues, and respond to submitted cases.
• Providing timely follow-up to user questions according to established SLAs.
• Identification of the issue, proper description, and redirection of the bugs to the technical team.
• Tracking and updating the status of issues in relevant databases.
• Using Jira... Azure dev tools.

We Offer :
• US and EU projects based on advanced technologies.
• Competitive compensation based on skills and experience.
• Annual performance appraisals.
• Flexibility in workspace, either remote or in one of our development offices.
• Comprehensive medical insurance including dental and massages.
• Sport reimbursement program for onsite and online activities.
• Support of a healthy lifestyle, compensation for running events.
• Bonuses for recommendations of new employees.
• Bonuses for article writing, public talks, other activities.
• Personal loan budget available for long-term personnel.
• 20 vacation days, 10 national holidays and sick leaves.
• Maternity leave policy and family days off.
• Full compensation for conferences, courses, English classes.
• Free webinars, meetups and conferences organized by Svitla.
• Gifts for birthdays, New Year, anniversaries, children and more.
• Fun corporate celebrations and activities, regular lectures on various topics.
• Awesome team, friendly and supportive community
Kyiv Ukraine

Salary Criteria