Your role .

You’ll be part of the highly motivated global User Support capability team You provide group-wide professional and competent technical support on site or via remote access

You support users in their use of applications such as Microsoft 365, VPN, VMWare Horizon, MDM (mobile device management) on multiple platforms like Windows, macOS, Android and iOSYou are ready to adopt new knowledge and participate in Capability Teams You identify optimization potential and actively contribute to the constant improvement of our processes

You provide basic support for meeting rooms/AV equipment

You maintain the IT warehouse and comply with our device lifecycle process (stock planning, unboxing, OS installation, wipe, packing starter-packages)
You maintain workplaces (IMAC)

You are happy to travel periodically due to trainings, workshops, social gatherings

Your talent.

You have completed an apprenticeship in IT or degree in Computer Science. You bring first experience in IT... support.

You have proven work experience in resolving, troubleshooting, and supporting incidents for different types of end users, both soft- and hardware

You have experience in supporting Windows, macOS and client software

You have good written and verbal communication skills (German and English)
You can prioritize work based on department and production objectives

You can keep up with technical innovation and trends in IT support

You are familiar with IT helpdesk software, such as Fresh service Experience that will be considered as a plus (any of the below, not all):

Certification as Microsoft Certified Professional / Systems Engineer Workspace ONE UEMOffice 365

VMWare Virtual Desktop environment

Our offer.

A collegial and uncomplicated relationship within the entire company A workplace with modern infrastructure Good internal and external training opportunities, which are very important to us as a future-oriented and innovative company Exciting tasks and challenging projects in a rapidly growing company Flexible working models with home office options that allow you to balance professional and personal ambitions Why Zühlke?

Unique culture - we communicate openly with each other, assess ourselves honestly and enjoy working in a team Further development – we invest 10% of our turnover in the development of our employees. We help you grow through continuous, high-quality training Knowledge exchange - we have an interdisciplinary approach, culture of knowledge sharing and learning from each other International topic groups – we exchange experience, knowledge and support each other in our further development within our internal communities Great workplace – we offer a culture of trust, encourage you to think outside the box and to share your ideas Sustainability - a matter close to our hearts.

We aim to ensure that our projects and services are as sustainable as possible and also make our customers more sustainable
Schlieren Switzerland

Salary Criteria