Responsibilities

Manages onsite search and browse journeys on our customer-facing websites, ensuring that users can quickly discover and connect with SN content, journals, imprints, tools and information that are relevant to them.

Close working relationship with Head of Product to deliver overall success for Springer Nature and its customers.

Owns the relationship with third-party partners, focussing on product development and delivering end-to-end value.

Embeds within internal development teams to deliver core user journeys.

Ensures that discovery experiences iteratively use data-led use cases to create a best-in-class customer experience together with the UX and CX teams at Springer Nature.

Works proactively and independently with stakeholders, partners and other Product Managers to create, own and execute a product strategy that blends commercial, editorial, technical and customer needs.

Sponsors and applies original customer research and data insights to shape the product... where applicable.

Works with Product leadership to ensure that managed products are aligned to overall company product portfolio and strategy.

Line manages a small team of Associate Product Managers, Product Managers and / or Senior Product managers, helping them to develop core product management skills as well as providing regular support and guidance.

Manages a portfolio of products producing ownership and consistency across the portfolio.

Work with Product leadership to develop overall product strategy and portfolio.

In some product teams, this role will enable efficient delivery of the products as an expert Product Owner within one or more Agile development teams, and works with delivery leads to report progress and manage resources.

Develop products across the full product lifecycle from inception to retirement, proactively seeking decisions to create and retire products.

Represent the Product Management discipline internally and externally for Springer Nature ensuring that SN keeps-up-to-date with the latest product management practice.

Core experience, skills and qualifications

Demonstrable experience (3+ years) in Product Management, Agile methodologies, OKRs, rapid prototyping, and working with full stack squads to deliver relevant customer products

Demonstrable experience (3+ years) in managing consumer facing products (academic publishing experience valuable, but not essential)

Experience of working collaboratively with third-parties and internal teams to deliver end-to-end value

Experience working in fast paced organisations, managing uncertainty and balancing thinking strategically but also focusing on the detail to deliver tangible customer value

Proven success in meeting product goals including quantitative, qualitative and commercial measure.

User focused, expert at using data and customer research to drive product strategy.

Demonstrable experience of Agile working within software development teams and influencing them to improve technical capabilities.

Expert in stakeholder management, influencing and negotiation skills, able to facilitate timely decision making.

University education in a relevant area or equivalent demonstrable experience.

Demonstrable experience of managing products at different stages of the product lifecycle from inception to retirement.

What you will be doing

0-3 Months

Understand Springer Nature’s customers and their needs

Build a strong relationship with with SN internal (digital, publishing and editorial) teams and external partners

Host a product inception and confirm the initial roadmap

Implement product metrics and funnels for key journeys

Select the first customer journeys for creation or optimisation and deliver value

3-12 Months

Focus internal development effort on priority search and browse experiences and capabilities

In collaboration with the user research and engagement teams, refine the model of user needs for onsite discovery

Refine roadmap in the light of development and research experience

Build and shape the Onsite Discovery product group, recruiting or promoting team members to deliver to Springer Nature’s product strategy.

12 Months on

Discover where search and browse experiences could add additional value for our customers, including but not limited to experiences that grow content usage, submissions, and revenue

Continuously deliver customer and business value

Articulate customer value through quantitative and qualitative reporting

Work with Product leadership to develop overall product strategy and portfolio
London UK

Salary Criteria