Filters

Location

me

Job Type

Full-time

Part-time

Contractual

Hourly

Intership

Bilingual Cards Advisor - Mandarin/Cantonese Mississauga

Aston Carter

Aston Carter Mississauga Canada

2 weeks ago

HIRING: BILINGUAL CARDS ADVISOR MANDARIN/CANTONESE - TOP 5 BANK

Our client, a top 5 bank in Canada, is looking for a Bilingual Cards Advisor - Mandarin/Cantonese who can perform the following duties:

Duties:
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• Metrics: call volume= 50-60/day
• Lead with empathy and apologize for delays with wait times
• Client experience, servicing clients, fulfil immediate need and identify additional opportunities available to the client
• Strictly dealing with credit cards, understand the product itself and help with interest calculations and how its captured, review... transactions, identify any fraudulent transactions, what are the benefits of the card I have, how do I redeem my points
• Critical thinking and dive into transactions and take care of simple fraud requests

Must Have:
• Strong English and Mandarin/Cantonese oral and written communication skills along with personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 7 AM to Midnight
• Past experience in a customer service role where you provided a variety of needs based solutions
• Experience working in a team and metrics-based performance environment
• Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
Mississauga ON

Salary Criteria

Suggestions

people

Robert.D

people

Robert.D

people

Robert.D

people

Robert.D

people

Robert.D

Copyright © 2023 Fonolive. All rights reserved.