Customer Service Specialist

Hisense Europe Novi Sad, Vojvodina, Serbia (On-site)

About Hisense Europe

Hisense Europe, the world’s leading home appliance manufacturer is a full assortment global player with a comprehensive product range: MDA, SDA, TV, Mobile and A/C, covering all market segments.

In September 2018 the strategic takeover of Gorenje Group took place when Hisense officially became a 100-percent owner of Gorenje.

Hisense celebrated its 50th anniversary in 2019 and has expanded over these years from a radio manufacturer to an international manufacturer in consumer electronics and major domestic appliance industry with a comprehensive brand portfolio.

Gorenje celebrated its 70th anniversary in 2020 and was with 10.000 employees, one of the largest manufacturing companies in the industry in Southeast Europe. Gorenje has been a trendsetter in design, offering an extensive brand portfolio covering all market segments.

The merger resulted in a major manufacturer that... combines consumer electronics and home appliances with a comprehensive product range. With 4 major global brands: Hisense, Gorenje, Asko and Toshiba, we are present in different market segments.

Let's become even stronger together.

https://youtu.be/FzGeDy0_ePA

Personal Profile & Experience

Do you enjoy working on fast-paced projects, applying your excellent customer care skills to a wide variety of technologies and applications and challenging yourself every day?

To thrive at Hisense Europe, you shall be an experienced, multi-skilled persona with customer focus approach.

We are building our Customer Care Center of Excellence, so we are hungry for the talents from around the globe :)

If you want to join our Hisense Europe boat - What would be your responsibilities for Back Office Agent with Italian/ Agente Back Office Assistenza Clienti – Italiano in our Customer Care Center of Excellence in Novi Sad, Serbia?

Agente Back Office Assistenza Clienti – Italiano

Responsabilità:
• Seguire il processo "WIP: WORK IN PROGRESS" degli ordini di servizio interfacciandosi con Centri di assistenza, Referenti interni della SBU (Ricambi e supporto tecnico), utenti finali. (outbound activity)
• Proattivo supporto ai centri assistenza per velocizzare i tempi di riparazione.
• Collaborare con il Referente della SBU per le parti di ricambio al fine di per supportare i centri di assistenza nelle seguenti attività:
• Ricerca codici parti di ricambio e relativo prezzo sui gestionali aziendali
• Controllo disponibilità nei Magazzini locali ed UE
• Controllo ETA parti di ricambio
• Gestione reclami parti di ricambio ricevuti errati e/o danneggiati
• Controllo e registrazione delle fatture emesse dai centri di assistenza
• Supporto nell’attività di gestione rientro prodotti oggetto di sostituzione

Requisiti:
• Ottimo livello scritto e parlato della lingua italiana
• Ottimo livello scritto e parlato della lingua inglese
• Buona conoscenza degli strumenti di Office (Excel, Word, Outlook, SharePoint….)
• Buone capacità organizzative e problem solving
• Esperienza in analoga posizione lavorativa

Si prega di inviare il proprio CV in lingua italiana
Novi Sad Serbia

Salary Criteria