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Support- and Quality Manager Berlin

Programmfabrik gmbh

Programmfabrik gmbh Berlin Germany

1 week ago

Support- and Quality Manager (M/W/D)

Programmfabrik GmbH based in the heart of Berlin, is a provider of the web-based software easydb. easydb is a flexible repository for media and associated relationally structured metadata. As Digital Asset Management Tool easydb.digitalasset is successfully used in the range press & public work and product marketing. As easydb.university, easydb.museum and easydb.archive easydb is used with the same code base in the area of management of cultural assets, teaching materials and research data.

To support our team we are looking for a Support- and Quality Manager (m/f).

Your task:

As Support- and quality manager you are the interface between customers and our programmers. You find bugs, reproduce problems and accompany their solution up to the documentation, which you maintain in German and English. You handle support requests via ticket system or by phone.

What awaits you:

We offer a stimulating, interesting job in a pleasant environment:
•... Best working atmosphere in a motivated team with flat hierarchies and short decision-making processes
• Thorough training, exceptional helpfulness and collegiality
• A high degree of independent work
• Convenient location in the attractive center of Berlin (near Alexanderplatz)
• A well-established product with numerous established customers

Your qualifications:
• Understanding of modern web technologies and applications
• Basic knowledge in HTML, CSS, Javascript
• Sense of importance (severity) and prioritization of bugs
• Eye for usability and design
• Experience in dealing with customers
• Enjoy teamwork as well as working independently
• Text reliability in word and writing (German and English)

You feel at home in the field of technical customer support and are characterized by reliability, thorough working methods and a sense of responsibility.

Setting:
• As of now
• Full-time or part-time (at least 20 hours per week)

Have we aroused your interest? Then please send us your detailed application, stating your salary requirements, preferably by e-mail to: [email protected]
Berlin Germany

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