Class Summary

As an IT Systems Admin – Telecommunications, you are responsible for supporting the user facing Telephony and Video conferencing Equipment, Analog, Paging, and select communications services for Gwinnett County. The ideal candidate will have solid communication skills and be able to mentor and manage junior employees in a fast paced and changing environment. This position will be... participating in the design, installation, monitoring, maintenance, support, and optimization of all Telecom & AV hardware, software, and communication links, including routers, VG’s, Analog, connectivity, network monitoring tools, etc. This position will work primarily in the edge Telecom environments as part of a team in conjunction with other Telecom & Network Team members. This position will also diagnose, resolve and document Telecom & AV related issues in a timely and accurate manner, while ensuring minimal downtime, and respond to system emergencies as required. The incumbent will also be required to be on-call after hours, weekends and holidays on a rotating schedule with other team members.

Essential duties include:
• Extensive experience implementing Telcom call manager & AV devices, including, but not limited to routers, switches, VG's, WebEx, Teams, Zoom, Crestron, 1FB's & Centrex lines, along with circuit analysis & other Telecom AV environments
• Deep knowledge of enterprise Telecom & AV, technologies; communication protocols, routing protocols, switching, system implementations.
• Identify, design, and implement Telecom technologies to meet the future needs of the enterprise, including, core, distribution, and access layers.
• Identify and make improvements to the existing network environment by analyzing system performance and optimizing existing strategies and technologies based on workloads.
• Respond to security events both independently and as part of an Incident Management Team.
• Perform advanced troubleshooting.
• Facility Cabling/Cabinet/Rack Installation

The Grade for this position is for Grade C441

This job requires a public safety background check to include thorough motor vehicle

histories, criminal histories, and fingerprinting.

This job may require on-call rotation and emergency after hours, weekends, and/or holidays.

MINIMUM QUALIFICATIONS:

Bachelor's degree in information technology or a computer science-related field

Three years of progressively responsible information technology experience

Valid driver’s license

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job will also be considered.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

NOTE: The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.

Additional Information

About Gwinnett County

Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.

The county's population in 2000 was about 588,448 and we’ve only continued to grow since then, with the population expected to reach one million by the year 2022.

Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.

The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.

In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process
• Hiring Process
• FAQs

Our Benefits program is designed to support every aspect of our employees’ lives, from physical and emotional to social and financial.

Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.

On average, our employees’ benefits are worth 48 percent of their base salary!

In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees’ medical premium alone, the County contributes an average of 91 percent of the cost!

Health
• Medical plans for active and retired employees
• Dental and vision plans
• Prescription drug plan

Wellness
• Onsite Employee Wellness Center
• 24/7 Employee Assistance Program (EAP)
• Immunizations
• Wellness education and incentive programs
• Annual wellness fair

Family and Career
• Training and professional development opportunities
• Family planning benefits
• Four weeks of paid parental leave

Time
• Annual/Sick Leave
• 12 paid holidays per calendar year
• 1 paid floating holiday per calendar year

Money
• Flexible spending accounts for medical and dependent care
• Health Reimbursement Arrangement (HRA) available
• Health Savings Account (HSA) available
• Retirement and Savings Plans
• 401(a) Defined Contribution
• 457 (b) Deferred Compensation
• Longevity pay
• Tuition reimbursement
• Financial education programs

Protection
• Basic, optional, and dependent life insurance
• Short-term and long-term disability
• Critical illness and accident insurance
• Hospital indemnity insurance
• Identity theft protection

To learn more about the Benefits offered at Gwinnett County
Georgia USA

Salary Criteria