ING Makati Metro Manila Philippines
1 week ago
• Leads a Circle mostly consisting of customer loyalty teams (CLTs) and takes responsibility to facilitate the division of work volume (and customer/ product groups) over the CLTs
• Setting up new retail banking operational processes and services while adapting operating models and organization design as the business matures
• Ensures a deepening of the relevant field of knowledge and of expertise within the Circle to offer customers the very best services possible
• Motivates team members who are part of self-steering teams to support employees in achieving their ambitions
• Coach, mentor, motivate, challenge, develop and recognize CLTs on a continuous basis
• Enables an inclusive Orange Behavior culture where everyone gives their best to the organization, in line with One Agile Way of Working
• Fosters collaboration within the CLTs and with the different stakeholders. Plays a key role to help others to understand and build their influence within a network.
•... Understands and consistently applies Step Up Performance Management (planning, coaching, review, and appraisals) and has continuous conversations with direct reports
• Knows how to have the right people at the right time at the right place, which means anticipating on the attrition
• Knows how to deal with escalations for complex and high-risk issues. Advises strategic management on measures/solutions. Provides permanent solutions.
• Drives the circle achieve key performance targets
Makati Metro Manila Philippines
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