Description

Crystal Cruises is seeking highly motivated and experienced candidates to join our Outbound Sales Team. You will join a high-performance team generating revenue by closing cruise sales from past guests and other sources...

Responsibilities And Accountabilities
• Meet or exceed established Crystal Cruises Sales & Service standards; Daily production of 100 dials and/or 3 hours talk time and/or 40 bookings in a month
• Identify sales opportunities and attempt to close sale on the first call.
• Ensure booking details are complete and accurate in accordance with department guidelines; properly notating all bookings ensuring 100% precision on every call.
• Acquire and maintain in depth industry and Crystal Cruises knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, onboard credits.
• Attend and actively participate in team meetings and training to ensure use of appropriate sales techniques and use of accurate information communicated to potential guests.
• Provide information to guests about Crystal Cruises ships, destinations, itineraries, and policies.
• Meet or exceed established sales goals and conversion standards selling cruises to world destinations along with optional programs such as air, land, hotel & insurance
• Sell Crystal Cruises utilizing knowledge of product features, benefits, and pricing. Make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, travel protection, special requests.
• Strong verbal and written communication skills including professional telephone etiquette.
• The ability to handle guest issues and overcome objections.
• Establish quality customer relationships by delivering superior customer service, establishing rapport, identifying, and meeting customer needs and expectations
• Meeting or exceeding customer booking and revenue goals and properly following up with guests and complete tasks in People Master CRM within guidelines.
• Maximize conversions by urgently following up with web requests or assigned leads. Completing all profile and itinerary information in OneIS, following up within expected timeframe
• Assist guests in resolving minor problems pertaining to new and existing bookings.
• Promoting sales to consumers by acting on leads to identify travel needs, present/explain Crystal Cruises’ products and make travel recommendations.
• Building long-term relationships with luxury cruise customers.
• By using your travel product expertise and knowledge of luxury destinations around the world, you will recommend & sell Crystal Cruises’ products.
• Providing seamless cruise and customer service experience, from the initial sales call to confirming the reservation/booking and facilitating the flow of information.
• Collaborate with all other internal departments to facilitate booking process and sales; communicate cruise related requests to the appropriate department
• Demonstrate competency of product knowledge
• Follow accurate policies and procedures advising visa & vaccine requirements
• Maintain up to date knowledge of current product offerings by attending regularly scheduled department meetings and training/product briefing sessions
• Make recommendations for process, procedure, and technology improvements
• Adhere to assigned schedule
• Sales projects as determined by management

Skills And Abilities
• Ability to quickly learn and maintain current knowledge of Crystal Cruises’ products and services.
• Ability to work well and maintain a professional composure while under stress and pressure.
• Ability to reach or exceed 100 outbound calls per day.
• Possess a strong drive and high energy to reach and exceed specified sales goals.
• Interpersonal skills to work effectively in a team-based environment.
• Strong customer service skills to create a positive guest experience.
• Must be able to multi-task and work in a high energy sales and service environment that is goal/quota driven.
• Demonstrated knowledge of Microsoft Office applications, CRM software, and experience with travel reservations systems is a plus.

Education And Experience
• College degree preferred; 2-years sales and luxury customer service experience preferred.
• Candidate is required a minimum of one-year experience in the travel/cruise industry, including telephone sales and customer service. Previous sales experience with luxury consumer products is preferred.
• This job description is not intended to contain a comprehensive listing of activities, duties or responsibilities that are required by the employee.

Schedule
• Monday to Friday
• Weekend availability

Work Location

TBD may qualify for full time remote working, upon request and completion of a 3 month in office incubation period. Remote working is maintained with excellent performance and meeting of predefined KPIs that will be circulated
Aventura FL USA

Salary Criteria