How you will make an impact in this role

We are partnering with banks which are embracing changes toward digital banking. These changes are exciting but complex, and we are looking for team members who are motivated by big challenges and are ready to dive headlong into helping us grapple with complexity, build solutions and turn our visions into a reality.

We are looking for 02 passionate Account managers who will partner with our customers and ensure their long-term success. The Account Manager role is to manage a portfolio of assigned customers, develop new business from existing clients and actively seek new opportunities.

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Accounts managers will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to customer needs and improve... the entire customer experience. Our ideal candidate is able to identify customer needs and exceed client expectations.

Ultimately, a successful Account Manager should collaborate with our sale team to achieve sales quotas and grow our business.

What will you do
• Operate as the lead point of contact for any and all matters specific to your customers
• Build and maintain strong, long-lasting customer relationships
• Negotiate contracts and close agreements to maximize profit
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed
What you need to have
• Extensive experience in retail banking, especially in credit risk management and sale channels
• Proven work experience as an Account manager, Key account manager or other relevant experience
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• BA/BS degree in Business Administration, Sales or relevant field
What will you get
• Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
• Be part of a winning team with exponential growth regionally, experience recruiting world-class talents
• Top market rate pay
• Generous benefits: health insurance package for family, Free Food at the office - All Day, Grab for work allowance

About Us

Trusting Social is an AI Fintech company specialized in assessing credit profiles of consumers in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry in particular to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.

But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at unprecedented scale.

As a firm, we're audacious problem solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do and agility in execution.

We place great importance on doing what is right, what is best and what is innovative. If you are smart, driven and want to make a difference in the world with the most advance and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to really make an impact.

Additional Info

Learn More About Us Here

https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s
Ho Chi Minh City Vietnam

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