JOB PROFILE . Job Description Should have at least 3 months collection experience Preferred DRA certified candidate Involves Data Analysis & careful scrutinizing of the details provided by the clients. Meet the Quality Standards and norms and recommend ways to improve the process based on the study conducted. Role also involves detailed data analysis. Knowledge of different QA Tools like Pareto, Run Charts, etc. will be an added advantage. Achieve process SLAs and MIS Report generation. The Candidate will also be responsible for share feedbacks through presentations in view of continuous process improvement. Maintain MISs and report scope of improvement. Achieve minimum Gage R&R; Specs. Candidate should be open for Rotational Shift. Key Responsibility Areas Ensure process improvement and adherence to maximum QA Scores Ensure that targeted SLAs are achieved Manage team MISs to monitor and scale up skills and productivity. Knowledge & Skills Excellent oral and written communication... skills. Excellent client orientation Excellent dispute handling skills Fast learner Excellent Knowledge of MS Excel Excellent analytical Good knowledge of the web applications and their functioning (Internet & Search Engines) Fact Finding Analysis Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided. KPIs (Measurable parameters of the role) Overall Profitability of the Individual PERCENT Authentic / Qualitative output Client escalations and complaints Team Working Able to communicate goal, approach, effort required to his team in a participative environment.. ELIGIBILITY CRITERIA .HSC / Graduate in any stream or 12 2/3 years . .6 months -1 year experience as a Quality Analyst in BPO / KPO
India

Salary Criteria