Do you have valuable experience/knowledge in IT support that you want to capitalize on? Are you seeking an international structure that will offer you growth and development opportunities? Perfect, then this project and the company are the right match for you! Your responsibilities as an IT Analyst will be: Providing first line support across the EMEA regionManaging incidents and service requests within the agreed targets Managing and effectively dealing with service requests and tickets via telephone and ticketManaging access management requests (Account creation, transfer, user changes, leavers…) within the agreed targets depending on the team they are supporting to in the specific momentProviding excellent Customer Service by maintaining regular communication with users and provide updates proactively Respecting deadline for projects and assigned tasks Proactively dealing with second levels, providers, stakeholders when needed Providing regular visibility to the Management in case... of chases, escalations, major incidents Ensuring phone availability Contributing to the maintenance of the Knowledge Base by suggesting improvements & changes based on business feedback Taking initiative by proposing improvements, workarounds, solutions Making sure you keep accountability on communication and stay updated Enabling team work by collaborating with your colleagues Your Future Company:An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.Is this project not the best fit for you? Feel free to check our other opportunities for Italian speakers or send us your CV to be considered for other projects or future opportunities
Barcelona Spain

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