Provide 1st / 2nd / 3rd level remote or face to face IT support services for the Group, acting as an interface Importante empresa the IT department and user community - End-User IT Support for workplaces including Windows/Unix/Mac desktops/laptops, printers, IP Phones, smartphones etc. - Installation, routine maintenance and management of end-user computing devices (desktop, laptop, smartphone and tablet devices); this includes imaging and keeping them up-to-date with management tools - Fulfil User Account Management requests, including Access Card Management - Maintain the proper operation of Training / Meeting rooms - Maintain the asset database and hardware inventory for the Office; Manage stock of IT Equipment and maintain Lifecyle Management - Perform the IT Induction to newcomers - PBX & IP Telephony end-user support: Create new extension numbers, configure IP phone devices, configure softphones etc. - Liaising with System & Network Administrators for the management ... maintenance of Office infrastructure including Servers, Network, Storage & Data Center facility - Efficient implementation of changes to services, technologies and processes (IT Projects / IT Tasks) - Preparation and maintenance of technical procedural documents and FAQ's for both IT staff and user community - Follow up IT Service Management procedures such as IncidentManagement, Problem Management, Knowledge Management, Configuration Management, Change Management - Experience supporting Executive Stakeholders - All other duties as assigned. - Undergraduate degree in Computer Science, Systems Engineering or Computer Networking & Hardware - Minimum 4 years of System Administration / Service Desk experience. - Certifications in technology fields (e.g. Importante empresa) will be considered a plus - Strong knowledge and experience of operating system administration (Windows OS / Ubuntu / Mac OS) - Strong Knowledge of PC hardware - Strong knowledge and experience with most aspects of fundamental networking/distributed computing environment concepts (DNS, DHCP, Active Directory & Domain Architecture, Network topologies, TCP/IP networks, VPN connections) - Good Knowledge of Group policy, Puppet as configuration management tools and Encryption - Strong Knowledge of Importante empresa O365 platform and CISCO VC solutions will be considered a plus - Possession of excellent oral and written communication skills, including fluency in oral and written English. - Problem solving and analytical skills - Customer service orientation - Focus on delivery and high tolerance in working under pressure Oferta de empleo Oportunidades de carrera y desarrollo profesionalMultinational company located in Rubí is looking for a IT Support Analyst
Barcelona Spain

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