• Manage the daily outlet operations by overseeing the stores, photo, and games operations.
• Monitoring stock levels and daily sales
• Create monthly schedules for management and front-line colleagues.
• Identifies and pursues opportunities to improve service. Focuses on activities and quality standards that ensure the satisfaction of both internal and external guests.
• Investigate cash variances.
• Handle web, call, or phone inquiries or complaints. Help guests by providing information : answering questions, obtaining merchandise requested, assisting in completing the payment transaction, and preparing the inventory for delivery.
• Prepare guest relations reports by analyzing, identifying, and investigating guest complaints and service suggestions.
• Review, manage, and effectively address team performance.
• Foster a harmonious atmosphere among colleagues in their area and unite team members through team activities.
• Develop sales initiatives and strategies.
• Assist in yearly... inventory and outside revenue-generating events.
• Openly communicate appropriate and helpful channels and information through various channels, including department meetings and briefings.
• Monitor visual merchandise standards.
• Prepares a report by collecting, analyzing, and summarizing information about slow and fast-moving items.
• Reviewing financial performance and meeting departmental key performance indicator (KPI) goals.

The ideal candidate should have :
• Educated to a degree level in Business Management or equivalent
• Five (5) years of retail experience and at least two years of management experience
• Three years of retail management experience
• Excellent spoken and written English skills
• Advanced computer skills
• Excellent management and interpersonal skills
• Training and performance evaluation skills
• Excellent computer and conflict-resolving skills
• Advanced time management skills
• Analytical skills
Abu Dhabi - United Arab Emirates

Salary Criteria