Company Overview:

Georgia Eye Partners is a specialty eye care practice in Metro Atlanta comprised of ophthalmologist and optometrists dedicated to providing patients with the highest quality medical and surgical eye care. Our services range from general eye care to complex surgical care for conditions such as cataracts, glaucoma, corneal disease, and refractive. We offer LASIK and other... refractive surgery options as well as oculoplastic surgery and laser aesthetic procedures through OPAL Aesthetics.

Position Summary:

The Office Manager is responsible for supervising and overseeing all staff and clinical activities at the assigned office location. The office manager ensures quality services are provided according to established policies and procedures; is responsible for working in collaboration with practice physician(s) to manage templates and patient schedules. The office manager works closely with Human Resources and Administration on employee performance evaluations, hiring, transfers, promotions, and employee relations concerns.

Responsibilities:

Office Management

Manage overall operational activities @ assigned office locations;
Ensure efficiency and effectiveness of front desk and admin processes
Triage IT support requests & needs
Place/approve office supply orders, accurately sort and file mail
Lead/participate in weekly office operations meetings
Manager physician templates and schedules, troubleshoot issues pertaining to patient care and scheduling

Medical Record

Ensure medical records processes and procedures run efficiently and accurately
Identify inefficiencies and recommend solutions according to best practice
Monitor and manage referral hub; assigning and training team members on proper protocol and use

Surgery Scheduling

Troubleshoot issues daily pertaining to patient care and surgery scheduling process and benefits verification
Assist in process creation and update surgery scheduling team(s)
Hold regular meetings with surgery schedulers for feedback, process improvement, and to address issues and concerns

Human Resources

Monitor and adjust staffing based on weekly overtime; approve PTO requests and timecards

Responsible for onboarding and training new front desk associates, surgery schedulers, and BV&E staff

Responsible for 90-day evaluation, annual performance evaluation and all disciplinary actions for direct reports

RCM/In office billing

Review outstanding balance report and work with front desk team to collect payments

Manage missing charge report and outstanding op notes

Reconcile daily cash flow and management with NexTech and collected funds, complete weekly bank deposits

Train and monitor benefits verification process and specialist

Reputation Management

Daily/weekly monitoring of patient comments and surveys using current reputation management software and websites

Work with Physician Liaison for community outreach and networkin 10 referral sources for each office location

Qualifications:

Education:

High school Diploma or equivalent, secondary education preferred.

Experience:

Minimum of 5 years of progressively responsible operations experience in a healthcare environment required

Language skills: ability to clearly communicate thoughts and plans to clients, team members, and administration.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.

Ability to hear and understand verbal feedback from clients.

Computer skills: ability to use Windows based applications, design programs including MD Referral Pro

Reasoning Ability: ability to apply common sense to understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Professionalism: possess strong work ethic and high level of professionalism

Company Benefits:

We offer a competitive benefits package to our employees:

Medical
Dental
Vision
401k w/ Match
HSA/FSA
Telemedicine (100% company paid)
EAP (100% company paid)
Group Life/AD&D (100% company paid)
STD (100% company paid)
LTD (100% company paid)
Generous PTO Package
7.5 Paid Holidays
Flexible Scheduling
Employee Discounts and Perks

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Duluth GA USA

Salary Criteria