Georgia Eye Partners
Georgia Eye Partners Duluth GA Georgia
1 week ago
Georgia Eye Partners is a specialty eye care practice in Metro Atlanta comprised of ophthalmologist and optometrists dedicated to providing patients with the highest quality medical and surgical eye care. Our services range from general eye care to complex surgical care for conditions such as cataracts, glaucoma, corneal disease, and refractive. We offer LASIK and other... refractive surgery options as well as oculoplastic surgery and laser aesthetic procedures through OPAL Aesthetics.
The Office Manager is responsible for supervising and overseeing all staff and clinical activities at the assigned office location. The office manager ensures quality services are provided according to established policies and procedures; is responsible for working in collaboration with practice physician(s) to manage templates and patient schedules. The office manager works closely with Human Resources and Administration on employee performance evaluations, hiring, transfers, promotions, and employee relations concerns.
Manage overall operational activities @ assigned office locations;
Ensure efficiency and effectiveness of front desk and admin processes
Triage IT support requests & needs
Place/approve office supply orders, accurately sort and file mail
Lead/participate in weekly office operations meetings
Manager physician templates and schedules, troubleshoot issues pertaining to patient care and scheduling
Ensure medical records processes and procedures run efficiently and accurately
Identify inefficiencies and recommend solutions according to best practice
Monitor and manage referral hub; assigning and training team members on proper protocol and use
Troubleshoot issues daily pertaining to patient care and surgery scheduling process and benefits verification
Assist in process creation and update surgery scheduling team(s)
Hold regular meetings with surgery schedulers for feedback, process improvement, and to address issues and concerns
Monitor and adjust staffing based on weekly overtime; approve PTO requests and timecards
Responsible for onboarding and training new front desk associates, surgery schedulers, and BV&E staff
Responsible for 90-day evaluation, annual performance evaluation and all disciplinary actions for direct reports
RCM/In office billing
Review outstanding balance report and work with front desk team to collect payments
Manage missing charge report and outstanding op notes
Reconcile daily cash flow and management with NexTech and collected funds, complete weekly bank deposits
Train and monitor benefits verification process and specialist
Daily/weekly monitoring of patient comments and surveys using current reputation management software and websites
Work with Physician Liaison for community outreach and networkin 10 referral sources for each office location
High school Diploma or equivalent, secondary education preferred.
Minimum of 5 years of progressively responsible operations experience in a healthcare environment required
Language skills: ability to clearly communicate thoughts and plans to clients, team members, and administration.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
Ability to hear and understand verbal feedback from clients.
Computer skills: ability to use Windows based applications, design programs including MD Referral Pro
Reasoning Ability: ability to apply common sense to understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Professionalism: possess strong work ethic and high level of professionalism
We offer a competitive benefits package to our employees:
401k w/ Match
Telemedicine (100% company paid)
EAP (100% company paid)
Group Life/AD&D (100% company paid)
STD (100% company paid)
LTD (100% company paid)
Generous PTO Package
7.5 Paid Holidays
Employee Discounts and Perks
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Duluth GA USA
Regional Office Manager Duluth jobs
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