Tata Communications UK is seeking candidates for an IP Network engineer to support/design the IP centric network & transmission as well as the transport of the modern Media centric networks and events.

Job Segment: IP Networks & Transmission Engineer, Media Services, Support, Network Design, Operations

Responsibilities

The position will be on a full-time basis and located primarily in the UK. Majority of the job will take place while traveling to the various media live event locations. The role requires availability and flexibility for extensive business travel within and outside the region and the ability to attend media live events outside of normal working hours.

In this client facing role, the holder is jointly responsible and accountable for the engineering support and successful delivery of customer services at events with onsite presence.

The candidate will be the ambassador for Tata Communications at the events and will always present a professional voice of the business... to the customer and likewise, the voice of the customer to the business.

The events engineer is the customer champion on all onsite technical issues including service assurance issues during the duration of the event. He or she will help the team to meet and exceed customers’ expectations and will be the business champion, ensuring that services are delivered on time and supported throughout the lifecycle. This may include fixed sites as well as temporary network setups at remote sites where media events will be hosted.

He or she will operate across all lines of the operations infrastructure and shared service engineering departments, working collaboratively to ensure that our customers are provided with the best possible technical experience continually throughout their lifecycle.

Key Responsibilities
• Supporting Senior engineering teams and Operations at a tier1 Live Event such as Formula1, FormulaE and others.
• Act as a SPOC for any technical incidents and supporting role for technical decisions to be made during the delivery life cycle of the contract.
• When required attend Tier 1 sporting events and provide end-to-end technical governance to the solution, implementation, service assurance and operations of the services delivered.
• Create, review, and deliver technical documentation relating to special events.
• Support with architecture documentation.
• Ensure suitable onsite processes and monitoring capability.
• Ensure technical change control is always adhered to.
• Assist in the technical governance both internally and externally.
• To deliver Customer satisfaction
• To enhance the Customer experience
• Be able to work for average 10 hours a day and for 10 days at a stretch at the event venue. (Excluding the travel dates out of UK. Note – the weekends and holidays are Toiled at the end of the event & there is OFF period post the event.

In short to generate Customer loyalty by increasing Customer satisfaction and by building personal relationships at all levels. The ultimate goal being to become a ’Trusted Operational Technical Advisor’ to the customer.

Qualifications

Communications skills such as people management, interpersonal skills; Customer centricity, cross functional skills

Technical Competencies

· Minimum 8-10 years working experience in an IP centric networking and transmission environment.

· Experience in configuring and maintaining Cisco routers and switches, Juniper equipment and ADVA NIDs.
• Basic Understanding of underlying transport networks (Metro Ethernet, DWDM, MPLS etc)
• Experience in supporting/deploying wireless networks a bonus.
• Fibre transmission delivery
• Experience in using NMS systems for fault finding and service monitoring. PRTG, wire shark, OEM NMS for platforms.
• Onsite Infrastructure commissioning and rigging. (Fibre cabling, network cabling and access points)
• Onsite Monitoring
• IP Networks, Transmission and Engineering.

Minimum qualification & experience
• Full International driving license
• CCNP certifications (in the past OR progressing towards it or other official networking certifications like Juniper etc)
• Degree in Network Infrastructure and Technology / Engineering.
• Ability to undertake extensive business travel including over weekends and public holidays. (*The holidays and weekends where a candidate works are marked for TOIL after the event is done)
• Proficient in spoken and written English; Knowledge of a 2nd language is an asset.
• Self-motivated team player, capable of decision-making, negotiating and problem solving;
• Excellent time keeping and the ability to work long unsociable hours often in a stressful environment.
• Technical presentation and report writing skills, able to communicate effectively at all levels within an organization. Familiar with standard MS-Office applications.
• Capability to work in a challenging cross-cultural environment.
• Strong trouble shooting and analytical skills.
• Works well part of multidisciplinary teams, which are expected to reach a common goal.
• Comfortable working for an international organization composed of multiple cultures, language accents, different time zones and that on a day-to-day basis.
• 8-10 years of working experience with IP & transmission networks.

Prior experience to work at Tier-1 live events is an added advantage.

Size and Scope of Role -
• Act as a point of contact for all onsite technical issues for the customer in the delivery and implementation phase, participating the complete technical and operations support, design and changes during a Live event and optimising individual areas when needed in conjunction with the relevant functions.
• Support the Events technical team as a senior Operations engineer while learning on job continually.
• Ensure all services are commissioned, tested, and delivered and that all agreed levels of service are adhered to.
• Meet specific and agreed objectives on technical improvements in customer satisfaction.
• Participate in any aspects of the design pre-events and also participate in the long term network and core design of solutions
• Work with the senior engineers, customer, and service managers to identify the technical/solution requirements across all media products and services.
• Work with the account teams in protecting existing revenue streams and identifying opportunities for revenue improvement through increasing quality and technical innovation.
• Ensure Tata Communications are represented at events in a professional and timely manner at all times.
• Attend special events as Tata Communications technical interface to all Client issues.
• Remotely manage Tata Communications teams supporting the delivery of Client services at an event
• Ensure that all services are successful delivered and remain live as required by the Client.
• Assist in the review of product / service performance monthly.
• Working with the relevant internal stake holders provide customer with innovative technical recommendations.
• Attend and set up regular technical meetings including both the account managers and sales support engineers with customers, establishing a full understanding of the customers engineering requirements and drivers to map against current service requirements and future needs.
• Working with the relevant operational stakeholders investigate outages and contribute to the delivery of accurate RFO and RCA’s, ensuring full follow up on recommendations on corrective and service improvement plans.
• Ensure all reported problems for customer are resolved in accordance with the contracted Service Level Agreements. (SLAs);
• Resolver and take technical ownership on behalf of customer to manage service outages on an exception basis.
• Working with the relevant operational stakeholders assess and communicate the impact of planned maintenance activities.
• Support Account Managers and pre-sales engineers on major bids, expansion of service, providing guidance on technical support and performance expectations, and details of the current installed base.
• Work with Service and Account Managers to protect account revenue streams and or cost reductions.
• Maintain technical documentation, relevant correspondence, customer service-related documents and high-level network diagrams and information.
• Technical point of contact to liaise with customers and internal teams to resolve any incidents.
• Manage Technical Change Management request activities, where the customer’s network may be impacted.
• To identify and drive technical improvements within the Service organization
London UK

Salary Criteria