German-Speaking Tourism-Expert for agency in Lisbon

Job details

Location

Lisbon

Discipline

Customer Service

Reference

35288

Contact Name

Jennifer Patzl

Job description

Are you looking for your next career move working as an Tourism-Expert in sunny Portugal?

Lisbon, the capital of Portugal, is known for its picturesque beaches, historic districts and rich culture. The city on the Tagus River is a popular tourist destination and offers a unique life between work and leisure. As an Tourism-Expert, you will have the chance to prove yourself in a multinational environment and develop your client management skills. Lisbon is one of the few European capitals with a pleasant climate all year round. Here you can also enjoy the excellent Portuguese cuisine and explore the country's breathtaking landscape. So if you're looking for a new challenge and a life in one of Europe's most beautiful cities, Lisbon is the perfect place for you!

The project

Expedia is one of the leading... online travel companies in the world. To be the absolute best in customer service and satisfaction, Expedia has united over the years many partner companies, such as Hotels.com and Hotwire, which offer a suitable solution for all the necessities of the traveler. Together with its partner companies, Expedia is responsible for over 100 stations in more than 60 countries.

Your work position

You will support Expedia in our contact center in Lisbon, Portugal. We help travelers find, plan and book their vacations or business trips and enable a worry-free and efficient travel experience. Working in multiple teams, we ensure that Expedia customers find the right contact person for every concern, enabling effective solutions.

Your tasks
• Telephone and written customer support;
• Processing of new, as well as existing bookings (service and sales);
• Professional management of booking changes regarding flight, hotel, rental car and other
• Services, as well as any other customer concerns;
• Provide helpful and effective service in case customers need assistance during their trip; and
• Need;
• Provide customer support on the topic of hotels for various partner companies in the Expedia network
• (e.g. Hotels.com);
• Advise customers on hotel selection and booking;
• Creating suitable offers, based on the wishes and needs of the traveler,
• and subsequent direct booking.

Your Profile
• Native in German
• B2 level of English
• 1-2 years of experience in customer support, tourism or sales, able to think strategically and follow market trends (mandatory);
• Industry and Market Knowledge;
• Business Acumen to identify potential;

Our Offer
• Excellent work opportunity in a dynamic leading multinational company;
• Competitive Salary corresponding to Portuguese cost of living;
• Variable Performance Bonus;
• Stable work and career progression;
• Training in software-system Amadeus;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Accommodation if necessary will be provided;
• Refund of initial flight expenses;
• Free annual flight to the homeland;
• Free salad, fruit, soup and bread available to all employees;
• Health Insurance since day one in the company;
• Free company events and activities.

About Us - Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries
Lisbon Portugal

Salary Criteria