Job Details;

• Work on SOP driven processes

• Handle Incidents/Service Requests, Batch Job Monitoring and other reporting activities

• Coordinate with L2 teams on Major Incidents and other issues on a daily basis

• Issue resolution and effective communication back to the business team

• Document all repetitive activities and update KEDB

• Ensuring that the agreed SLA’s are met.

• Good interpersonal and communication skills

• Multitasking abilities whenever there is a majo

Roles and Expectations;

• Multitasking abilities whenever there is a major incident involving multiple stakeholders, or multiple activities planned.

• Should have a good understanding of Japanese Language (N1, N2 and N3 level)

Working Location;

Tokyo area
Tokyo Japan

Salary Criteria