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Italian Customer Advisor For Online Pharmacy - Lisbon, Portugal... Porto

Jt Portugal

Jt Portugal Porto Portugal

2 weeks ago

col-wideJob Description: col-wide Job Description: Learn, Lead & Grow at Sitel Group® We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves. GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go
we help you get there. BE BOLD, BE YOU. #Sitel
Life represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so. WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are
- driven -and we leverage the power of our people to make a... positive impact in the communities in which we live and work. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts. MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group. About Sitel Group®As a global leader in
-
- end customer experience (CX) products and solutions, Sitel Group® partners with the world's
- loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 100, 000 people around the globe – working from home or from one of our CX hubs – we securely connect
- loved brands with their customers over 4. 5 million times every day in 50+ languages. Whether digital or
- based, our solutions deliver a competitive edge across all customer touchpoints. Our
- winning culture is built on 35+ years of
- leading experience and commitment to improving the employee experience. Come and work with us. Do you want to provide support for one of the biggest online pharmacies in Europe? Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you! Your future project: join our Italian Customer Support team. Our Client is the pioneer in the online pharmacy market and one of the leading online pharmacies in Europe with webshops in several countries. As a customer service specialist in this project, your daily responsibilities will include:Provide the highest level of support to our customers via phone and email on a range of issues
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback To succeed in the role, you will need to have:Native or proficient level of Italian (C2)Intermediate level of English (at least B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal Benefits. What's in it for you? We give our p

Original Source
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.Check our Blog for more information.
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Created on 05/05/2023 by JT Portugal
Porto Portugal

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