Tatu is a project of Rendeavour, Africa’s largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour’s vision goes beyond alleviating what is a self-evident problem - that of stifling urban congestion and a dearth of quality housing and commercial property in Africa. Rather, we aim to help create the infrastructure - the living and working spaces, communities, schools and hospitals - that will help sustain and accelerate Africa’s economic growth, meet the aspirations of Africa’s burgeoning middle classes, and serve as a catalyst for further urban development.
RESPONSIBILITIES:
As a Customer Accounts Manager -Utilities, you are the link between clients and the technical team to perform functions geared to improve B2B and B2C relationships.

Key functions will include:

The key functions associated with each position is disaggregate of the broad purpose... of the position.

Take ownership of customer issues and follow incidents to resolution.
Meets with the clients regularly to get their feedback on the company service provision.
Focused on accurate client utilities accounts creation, connections, and billing.
Continuously keep clients updated on service provision, interruptions, and uptime.
Liaise with the technical team in the utilities service provision to clients.
Provide accurate, insightful, and timely reports, memos, and presentations.
Maintain and build new client relationships.

REQUIREMENTS
Hard skills and experience:

Degree in Business Administration, Engineering, Marketing, or relevant field.
5+ years experience as an Account Manager, Customer Service
Working experience with CRM
Flexible to work nights, weekends, and holidays.

Soft skills:

Strong written and verbal communication skills.
Team player but comfortable working autonomously.
Mature, pragmatic and flexible.
Rigorous and organized approach.
Good attention to detail.
Hands-on, ready to roll up the sleeves.
Ability to multi-task, establish priorities, and maintain organization in a rapidly changing environment
Nairobi Kenya

Salary Criteria