The Role

At Last Mile Health (LMH), we are all in this together. Do you have demonstrated experience effectively spearheading and leading a human resources function in a diverse and multinational organization? If so, you might be the right candidate to join our People Operations team in Liberia as our Director, People Operations.

The Director, People Operations (Liberia) is a hands-on people operations leader and will provide strategic business partner leadership and collaboration with departmental managers and teams in line with Last Mile Health’s strategic objectives. This leader will develop a solid understanding of our core human resources operational functions and implement creative talent solutions that improve performance and drive engagement in coordination with the People Operations team in Liberia.

The Director, People Operations (DPO) will manage the Liberia People Operations team, report to the Deputy Country Director Administration Liberia, and receive technical... supervision from the Chief Operating Officer. Specifically the DPO will be responsible for setting and implementation of core human resources operational functions, including HR administration and compliance, talent acquisition, learning and development, employee engagement, and contributing to broader people strategies in collaboration with the Global People Operations team.

Ultimately, the DPO will be the go-to talent leader in our Liberia operation, delivering advice and services at the intersection of strategy and execution.

This position is located in Monrovia, Liberia and is open to candidates who are located in and authorized to work in Liberia.

What You'll Do
• Ensure talent practices are compliant with relevant laws, Liberia regulations, and internal policies through effective communication and monitoring of all policies.
• Plan, direct and supervise all activities relating to the administration and maintenance of payroll and employee benefits programs.
• Lead and supervise daily administration of HR services with the people operations team including promotions, transfers, contract management and administration, performance management, leave administration and employee relations in accordance with quality management principles and overall objectives of Last Mile Health,
• Lead and partner with others on investigations and disciplinary reviews.
• Develop, prepare, generate and analyze ongoing and ad-hoc reports pertaining to employee personnel information and data, including issues such as benefits costs, turnover, recruitment, compensation, promotions, etc.
• Effectively utilize the HR Information system to obtain, store and analyze pertinent data and information.
• Ensure proper record keeping and tracking of
• Oversee and enhance the work of the People Operations team in Liberia.
• Partner with hiring managers and the Director, Talent Acquisition to develop effective sourcing and recruitment strategies that result in hiring manager and candidate engagement and satisfaction.
• Collaborate with the Director, Talent Acquisition to increase gender parity and make LMH more diverse by specifically increasing representation of women through sourcing strategies and targeted attraction strategies.
• Ensure talent acquisition practices are in line with LMH global talent acquisition policies and standards.
• Evaluate and provide insights on LMH recruitment standards and best practices to hiring managers and interview teams.
• In partnership with the Director of Talent Acquisition and hiring managers, forecast hiring needs based on business plans.
• Supervise People Operations team and lead full cycle recruitment process for open positions in Liberia while working with hiring managers to fully scope roles, source and screen candidates, build and implement custom selection processes, and offer roles to finalists.
• Partner with team leads to identify individual and team-wide learning and development needs
• Identify and leverage internal and external resources to develop the technical skills of assigned teams, including partnership with the Director of Learning and Development.
• Support managers to lead high-quality and agile performance management system, including regular goal-setting and review, meaningful coaching, and performance assessment
• Build a deep understanding of individual team cultures, including building evidence through observation, data collection, and engagement.
• Collaborate with and coach team leads to improve leadership and team culture.
• Partner with the Director, People Operations (Global Services) to identify and act on org-wide retention and culture trends, opportunities, and risks.
• Any other tasks related to improving retention as assigned or identified
Liberia

Salary Criteria