Job Description:
BitSight’s mission is to enable trust in digital transactions. Together, we are transforming how the market governs cybersecurity risk through Security Ratings. BitSight Security Ratings are real-time, data-driven measurements of cyber security performance that help companies, investors, insurers, government agencies and regulators make informed, dynamic risk decisions impacting business results, financial investments and national security. Founded in 2011, BitSight transforms how organizations manage information security risk. Manage third party risk, underwrite cyber insurance policies, benchmark performance, conduct M&A due diligence and assess aggregate risk. Seven of the top 10 cyber insurers, 20% of Fortune 500 companies, and 3 of the top 5 investment banks use BitSight BitSight is the most widely used Security Ratings Service with over 2,500 customers and the largest ecosystem of users and information Are you passionate about helping customers? Do you enjoy... digging into issues and explaining your findings? If so, you’ll fit right in on the BitSight Customer Support Team. We focus on partnering with our customers and ensuring that our users get the most value from the Bitsight platform. As a Technical Support Analyst within Infrastructure Support, you will provide quality customer support to internal and external customers while advocating for both across the organization. Your Day Will Include: Handle customer requests via email Proactively engage with customers to schedule and host a Zoom call depending on the Support scenario. Provide outstanding customer support. We are our customer’s partners, and their success is our success. Work with Customer Success and Account Management, to help resolve their customers’ issues. We work with Fortune 100 companies and often need to coordinate with multiple stakeholders. Document what you learn. There is always something new to learn, and it’s important we share those across the team. Become an expert on BitSight platform functionality and methodology, whether it’s helping customers or explaining the why behind an answer to an internal team. We are Looking for... Customer-First Attitude: Providing a great customer support experience is important. We are looking for someone who cares about the customer and wants to find creative ways to help them reach their goals. Learner: In our space, there is always something new to learn or a new problem to dig into. We are looking for someone who will use our existing knowledge, dig into problems and find solutions on their own. Be Part of a Team: We are a close-knit team across three locations and focus on being a resource to one another. We are looking for someone to join us! Requirements/Skills: 2-3 years in a customer-facing role, with experience providing support via email and video calls. Strong verbal and written communication skills - English Enjoys working with software, learning new things, and has experience with technology. Nice to have: Experience in a mid to high-volume call/email support role Nice to have: Basic SQL knowledge Ability to work between 1PM - 10:00 PM (WET), Monday through Friday. Diversity. BitSight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability. Culture. We put our people first. BitSight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at BitSight will give you the opportunity to fulfill your professional goals and expand your skills. Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in BitSight’s mission and can contribute to our team in a variety of ways. Additional Information for United States of America Applicants: Qualified applicants with criminal histories who are based in San Francisco and applying for remote roles will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act. If you are resident of Colorado or New York City, please email us at [email protected] to receive compensation and benefits information for this role. Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Global enterprises, governments, and organizations rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss. When unrelenting market pressure pushes organizations to uncertainty and caution, they turn to Bitsight to confidently navigate cyber risk and grow with confidence. Bitsight’s universally recognized risk standard and market-leading data provides actionable insights into how companies set and manage to standards and report results to internal and external stakeholders. Built on over a decade of technological innovation, Bitsight’s integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis. Bitsight is on a mission to free the global economy from the material impact of cyber incidents.

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Job ID: j202304230937425140350

Recommended Job Skills: Account Management, Customer Interaction

Average Estimate Salary for a Technical Support Analyst: $46,132 to $57,831

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Lisbon Portugal

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