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Problem Manager Budapest

Allianz Technology

Allianz Technology Budapest Hungary

1 week ago

Problem Manager

Allianz Technology SE is the international shared service company of the Allianz Group and has its registered office in Munich. Our customers are Allianz companies across the globe to which our 7,500 employees across the international locations offer innovative, top-quality products and services in the fields of IT Services and Operations. The Hungarian branch operates in Budapest and remotely coordinates the technical infrastructure of the Central and Eastern European region.

Job Profile:

Our team at Allianz Technology is responsible for Process Excellence in Change-, Problem- and Incident Management for multiple Allianz companies in Germany. This means on the one hand to be in charge of defining and designing these processes, and on the other hand to fulfill the corresponding roles in Change, Problem and Incident Management. Our team has the strategic task of acting as the central point of contact for thin local Allianz Technology Germany as well as its vis-à-vis... its providers, and of creating transparency in the event of Changes, Problems, Incidents, and escalations by means of rapid, comprehensible, and precise communication

Responsibilities:
• Steering/moderation of conference calls on Problem Management topics with various stakeholders inside and outside Allianz Technology Germany, mostly in English language
• Coordinating and following up on the implementation of activities with the aim of sustainable impact avoidance
• Defining measures to avoid Incidents, including their communication within the framework of Proactive Problem Management
• Preparing Management-oriented information to support their decision-making
• Contributing to a continuous improvement of the Allianz Technology Problem Management process along the operational experiences

Requirements/Skills:
• Bachelor, e.g., in (Business) Informatics, IT training, or equivalent practical experience
• Knowledge and experience of or in agile working environments
• Analytical thinking and quick comprehension skills
• Open and confident demeanor with internal and external partners and management
• Proven professional experience with (Senior) Management interaction
• Ability to communicate and work in a team and enjoy working on your own initiative
• Good ITIL knowledge (at least ITIL v3 Foundation Level)
• Business fluent in German and English (written and spoken)

Compensation & Benefits:
• Employment Type: Full-Time (40 Hours/Week)
• Location: Budapest
• Annual Bonus based on Performance
• Flexible Working Hours & Ability to Work From Home
• Learning & Career Development Opportunities
• Supportive Work Culture & Regular Team Events
• Employee Discounts & Company Offerings
• Discount on “All You Can Move” Sport Pass
• Access to Health Management
• Parking Support & More

Let’s care for shaping the future through digital solutions. Do you have an affinity for digital topics, entrepreneurial approaches and the spirit to drive change? You are the person we are looking for
Budapest Hungary

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