Filters

Location

me

Job Type

Full-time

Part-time

Contractual

Hourly

Intership

Customer Fulfilment Senior Manager Budapest

Vodafone

Vodafone Budapest Hungary

3 weeks ago

Join Vodafone Hungary and build a better tomorrow!

We are looking for a

Customer Fulfilment Senior Manager

for our Customer Fulfilment Department

#Vodafonelife
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your place in the team
Customer fulfilment is both the provisioning of new Fixed Services and the repair of these services when things go wrong. Therefore, the Manager of Customer Fulfilment is accountable for the “technical face to our customers” across the... entire fixed footprint in the market. It is the only entity having direct interactions with our customers in their living rooms, accompanied by technical calls – conducted by internal and external employees/technicians. Main target is to create long lasting customer excitement and loyalty by delivering best in class technical services. Manager of Customer Fulfilment working in close cooperation with other entities like COPS, SCM, Finance, Compliance and Marketing.

You will be involved in the following tasks
• Provide best-in-class experience for on-site visits and technical support calls for the market, leverage customer contacts for up and cross selling
• Setting-up of a 2nd level to match the Customer Fulfilment blueprint
• Define strategy for Customer Fulfilment for the market in alignment with the overall strategy; significantly improve the fixed service experience: Zero issues, Digital first, Expert resolution – and conduct sales for the market
• Lead and further develop employees in the respective market

We are looking for you if you have
• University Degree
• English language at native speaker level
• Deep level of technical understanding especially in Telco industry
• Profound knowledge on processes repair and provide in the fixed network and customer journey
• Very good knowledge in Vodafone product portfolio

What we offer
• Cafeteria package & annual bonus
• Laptop & mobile phone (with RED unlimited voice and data tariff package)
• Hybrid way of working (working from home / from the office)
• Medicover Health Insurance
• Wellbeing program in the topics of sport, nutrition, relax and help (spiritual support)
• 4 paid days leave/year for charity projects
• Other discounts (e.g. sport opportunities, eye-glass allowance)
• Parental policy: we offer 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary.
• Learning opportunities (internal trainings and LinkedIn Learning)
• New green, digital headquarter that has almost zero emissions thanks to its solar panels installed to supply the building with renewable energy (11th district)

Get to know us
If you want to know more about us and what we do, then
• visit our website: https://careers.vodafone.com/
• follow our career page on Facebook: www.facebook.com/VodafoneKarrier

#vodafonehu

Together we can
Budapest Hungary

Salary Criteria

Suggestions

people

Robert.D

people

Robert.D

people

Robert.D

people

Robert.D

people

Robert.D

Copyright © 2023 Fonolive. All rights reserved.