Job description: Revenue Manager

Reporting Structure

Key objectives:
• Revenue maximisation through market intelligence, commercial analysis, decision support, pricing implementation and inventory management.
• On-going commercial decision support as the owner of market intelligence. Ensure the commercial approach is applied to revenue generation and assist with strategy development and decision-making.
• Compile and synthesize market intelligence; trend statistics to identify market changes; competitor actions/reactions; and identify opportunities and threats in coordination with the sales team
• Maintenance of systems and procedures to ensure all revenue related systems are kept up to date with accurate according to company standards
• Develop OTA partnerships to drive volume and ensure channel agnostic approach to business

Key Responsibilities
• Responsibility for a minimum of two hotels from the Collection.
• Research competitor pricing of rooms, outlets, meetings/events and... all other facilities to proactively lead the market as well as respond appropriately.
• Set selling strategies and rates for all market segments, seasons and channels in collaboration with DORM and GDOS.
• Effective use of forecasting tools for guest rooms availability control and pricing. Through accurate forecast in rooms and meetings demand, optimize availability and recommend necessary strategy changes.
• Work with the Cluster Revenue Manager to maintain and manage a consistent selling strategy across the Central Reservation system (CRS), Property Management System (PMS), third-party online systems, and free sale charts to ensure accurate use of availability controls in all systems.
• Apply an appropriate overbooking policy and educate team to accept through qualified bookings. Implement and monitor waitlists for all revenue systems.
• Monitor the global, local and environmental issues impacting your city and hotels.
• Assist hotel management in the revenue decisions by highlighting opportunities and developing SMART actions to ensure the revenue team is aware of their targets and kept informed of their results.
• Check competitor strategy on a regular basis, reviewing pricing and their availability.
• Ensure that upselling and cross-selling remain core strategies for maximizing revenue within and across client segments.
• Run Revenue Meetings and adhoc calls with the individual hotels to ensure the clear communication of strategy and results.
• Produce weekly forecast for trend analysis and decision support.
• Complete and analyse monthly reports for submission to the regional office and the hotel.
• Prepare and analyse all appropriate reports to present at the management meetings.
• Analyse production statistics and track information to identify potential business and market trends. Highlight your findings to the sales teams.
• Ensure relevant revenue issues are investigated and analysed. Identify potential new opportunities to improve revenue performance.
• Analyse all refused, lost, cancelled and waitlisted business for both rooms and events. Propose and implement changes to maximize revenue in these areas.
• Provide strategic analysis and input for the Director of Sales and Marketing in decision making.
• Ensure accuracy of all reservations and other data in the Central Reservation System, Property Management System, Channel Distribution System and Automated Revenue Management System.
• Load rates in Opera and SynXis and maintain rate loading forms and co-ordinate with Reservations.
• Ensure quality control checks are carried out in PMS/CRS input to ensure data accuracy.
• Ensure that all rates are loaded by accurate completion of rate databases including Central Reservation System, Property Management System, Channel Distribution System and Automated Revenue Management System.
• Monitor automated revenue management system decisions (forecasts, pricing and overrides) and interpret its forecast and decisions to the executive team.
• Ensure audits on operating standards & procedures in the Reservations department are carried out and comply with company practices.
• Maintain accurate and ongoing records of controls applied to all systems.
• Manage Online Travel Agency accounts ensuring their compliance with company standards
• Ensure that all OTA websites have the correct information
• Manage approved OTA partners Internet listings
• Build and maintain effective working relationships with key clients
• Ensure the OTA website adhere to the best rate guarantee

Skills, Knowledge And Experience Required
• Strong analytical skills and high level of problem-solving skills.
• Good communication skills for presentation and training.
• Knowledge of Hotel systems is highly desirable.
• Good level of competence with Microsoft Excel
• Bachelor’s degree in Hotel Management, Finance, Marketing or Statistics.
• Experience using Opera PMS, EzRMS, SynXis, TravelClick, Third Party Extranets and all Microsoft programmes.
• Confident, ability to communicate clearly at all levels

Measures Of Success
• Achieve RevPAR targets
• Achieve given STR ranking of hotels
• Achieve monthly forecast accuracy under 5%
• Deliver agreed KPI targets

We have a Competency Framework which details clearly what we expect of you in the key areas. This is how you will be measured in your performance reviews and in discussions with your Managers.

Communicates with impact

Works collaboratively

Communicates information and ideas effectively, in a way that others can understand and act upon

Works effectively with others in an emotionally intelligent way to achieve team and business goals
• Communicates clearly
• Challenges others
• Provides feedback
• Listens
• Is open and honest
• Understands others
• Adaptability
• Works for the team
• Understands impact on others
• Seeks to make collaborative decisions
• Willingly shares expertise and knowledge

Owns performance

Delivers Quality

Takes responsibility for personal performance and approaches role with passion, enthusiasm and commitment

Meets targets and delivers quality for own internal and external customers through effective and efficient means and processes
• Positivity
• Challenges self
• Pro-active
• Agile
• Works with pace
• Lives the Values
• Customer focused
• Solves customer challenges
• Effective planning
• High operational standards
• Measures performance

Solves problems

Enables Others

Anticipates, solves and learns from challenges

Leads with energy and passion and delivers through getting the best from others
• Addresses problems
• Innovates
• Remains calm
• Seeks help
• Educates others
• Develops and utilises talent
• Empowers others
• Manages performance
• Builds effective teams
• Adapts own leadership style

Works commercially

Makes effective short and long-term commercial decisions to deliver key business objectives and targets
• Understands the customer
• Understand the market
• Decision making
• Risk taking
• Seeking commercial opportunities

At all times when you are at work, we expect you to practice the Company Values – these were designed by our teams based on what it is like to work at the O’Callaghan Collection and we employ people who we believe will live these values every day in what they do.

PROUD – we’re proud of our work and our uniquely styled hotels

CARING – we care about our customers and about each other

ACCOUNTABLE – we own our actions and think about their wider impact

DETERMINED – we’re adaptable, resilient and love a challenge
Dublin Ireland

Salary Criteria