CLIENT CARE SPECIALIST

WHAT IS THE OPPORTUNITY...

The Client Care Specialist is responsible for responding to and handling a broad range of complex operational issues for all CNB client levels and all levels of bank colleagues, delivering an exceptional client service experience aligned with our City National Brand promise. Manage client conversations with a focus on quality. Independently analyze and resolve complex operational problems on clients' accounts. Independently handle issues for deposits, savings, loan, credit cards, ATM/check cards, CDs, IRAs and wire transfers and processes transactions requests as needed. Provides 1st tier technical and navigational assistance for CNB's online personal products and services to external/internal clients Provide guidance to clients on issues requiring immediate attention. Inform Client Contact Center Management of potential problem situations and issues requiring escalation. Provide feedback from clients to Client Contact Center Management regarding service quality, products, services, client impacting issues and fee concerns. Review online manuals and Call Contact Center Reference Guide (CCRG) to ensure adherence to policy and procedures. Identify suspicious calls or situations requiring escalation and follows established procedures to ensure clients personal and account information is safe and secure.

Multiple Division

AgilLink Division

This is an exciting opportunity to be part of a fintech software affiliate of City National Bank. As a member of the AgilLink team, you will service the needs of family offices, business managers and sport management firms that offer bill pay and client accounting. Our secure bill pay and specialized cloud accounting solution incorporates document management, approval workflow, investment data integration and online banking.

Banking and Investment Services Division

Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

Commercial Banking Division

As a member of City National's Commercial Banking group, you will help to provide expertise and financing solutions to mid-market businesses and organizations with professional management, headquartered in the United States. By listening and understanding the client's needs, the team delivers specialized service and industry-specific expertise to help solve challenges for companies that are growing.

Commercial Real Estate Banking Division

Make your mark as a member of City National's Commercial Real Estate Banking group. Be part of the team that provides a comprehensive array of banking products and services to experienced real estate developers and investors including, but not limited to, acquisition, construction, bridge and permanent financing of commercial real estate. Product types include: Multifamily, Industrial, Office, Retail, Self-Storage, Senior Housing, and For-Sale Housing.

Compliance Risk Management Division

This is a great opportunity to grow your career with a stable and expanding organization as a member of City National's Compliance Risk Management team. The focus is on ensuring business activities remain safe, compliant and well-positioned for future opportunity and sustainable growth.

Entertainment Banking Division

Make your mark as a member of City National's Entertainment Banking group. You will help deliver sophisticated financial solutions through white-glove service to people and organizations in every facet of the entertainment business. City National has been a fixture in entertainment banking for more than 60 years, setting ourselves apart with in-depth expertise and knowledge of the industry.

Exactuals Division

Exactuals is modernizing payment and royalty administration solutions across multiple industries, including Film/TV, Music, Insurance, Real Estate, and Book Publishing. Founded in 2011, our cloud-based SaaS offerings are setting the standard for trust, accuracy, and security in the complex payment processing space. Exactuals is a fast-growing company, doubling in revenue annually, with a strong a commitment to diversity and inclusion. While largely a remote distributed team, Exactuals maintains offices in Los Angeles, Nashville and New York. Exactuals became an RBC / City National company in 2018. Visit to learn more.

Executive Management Division

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FilmTrack Division

Founded in 1996, FilmTrack is the global standard in entertainment rights management and associated financials. They provide end-to-end SaaS solutions and specialize in simplifying the complexities of managing and licensing intellectual property. FilmTrack's cloud-based platform allows entertainment and new media companies to manage contracts, rights, financials, royalties, and participations all under one roof. FilmTrack is an affiliate of City National Bank, the most respected financial institution in the entertainment industry. Visit to learn more.

Finance Division

This is a great opportunity to grow your career with a stable and expanding organization as a member of City National's Finance team. This group records, analyzes, reports and optimizes to maintain the bank's financial health, while following principles and legislation to ensure we're doing what's right.

Human Resources Division

Through this role, you will have the opportunity to make a difference as a member of City National's Human Resources (HR) team, a diverse and dynamic group focused on supporting the full lifecycle of colleagues through an exceptional workplace experience.

Legal and Corporate Administration Group

Make a meaningful difference as a member of City National's Legal & Corporate Administration Group, the area of the bank that manages legal and corporate governance, community reinvestment, corporate premises and corporate security.

Marketing Product and Digital Division

As a member of our Marketing, Product and Digital team, you will have an exceptional opportunity to help grow your career while driving change across many facets of the business. The team is passionately focused on building our brand, supporting banking products and finding innovative ways to engage and retain clients.

National Corporate Banking Division

As a member of our National Corporate Banking team, you will have the opportunity to make a real difference through a signature client experience. Provide expertise and financing solutions to larger middle-market and mid-corporate-sized companies, headquartered in the United States. By listening and understanding the client's needs, the team delivers specialized service and industry-specific expertise to help companies grow and solve unique challenges.

Office of the President Division

Working within the Office of the President division, you will be part of the team that provides strategic support and guidance to City National's commercial lines of business with a strong focus on integrated and streamlined risk and compliance programs.

Personal and Business Banking Division

As a member of City National's Personal & Business Banking group, you will have the opportunity to make a real difference through a signature client experience. Our branch network delivers proactive advice and high-level financial solutions with a Global Relationship Management model that most banks extend only to larger businesses and high-net-worth families. Our tailored solutions address the financial needs of individuals, organizations and small to mid-sized businesses with an array of products and services, from simple to complex.

Residential Lending Division

Make a meaningful difference as a member of City National's Residential Lending group. This is a great opportunity to grow your career with a stable and expanding organization while enhancing and retaining bank client relationships through competitive mortgage products and solutions with exceptional service and care.

Risk Management Division

This is a great opportunity to grow your career with a stable and expanding organization as a member of City National's Risk Management team. The focus is on ensuring business activities remain safe, compliant and well-positioned for future opportunity and sustainable growth.

Specialty Banking Division

As a member of the Specialty Banking group, you will help to bring extensive industry knowledge to commercial clients in specialized segments and deliver an unmatched level of service. Specialty Banking is comprised of several teams of experienced bankers with niche market knowledge and niche financial proficiency, promoting solutions rather than products.

Technology and Innovation Division

As a member of City National's Technology & Innovation group, you will drive, develop, and maintain solutions for clients and colleagues. This is an exciting time of technology advancement and innovation across the bank . click apply for full job details
Los Angeles CA USA

Salary Criteria