Kofax plc (LSE: KFX) is the leading provider of automation for document driven business processes. For more than 30 years, Kofax has been delivering award-winning solutions that enable organizations to optimize the flow of information by capturing, transforming, and exchanging critical business information in paper, fax, and electronic formats in a more accurate, timely and cost-effective manner. Thousands of customers have already realized rapid returns on investment through these solutions, including financial institutions, government agencies, outsourcing service providers, healthcare administration and supply chain companies. Kofax markets these solutions through its own customer service department and a global network of more than 1,000 authorized partners in more than 90 countries worldwide. More than 1900 employees worldwide work daily on the success story of our company.

To amplify our Technical Support Team in EMEA we are looking for you as:

Technical Support Engineer

Do... you enjoy solving the most complex challenges as part of a team?
• Do you have an analytical and technical understanding?
• Are you excited when a product is used in a wide variety of IT systems?

Then keep on reading about this exciting position at Kofax!

Your Tasks
• Analyze and resolve technical customer queries via email, phone, remote access, or other support channels
• Collaborate with the Product Development team as well as the Consulting Services team to deliver complete and comprehensive solutions to software and process enhancements
• Communicate technical issues to various departments within Kofax, such as Product Management, Software Development, Sales, and Quality Assurance
• Forwarding customer issues to the Sr. Support Engineer or R&D as required with a detailed description of the issues and guidance on how to analyze the problem
• Recreating customer environments to determine root causes of errors
• Testing of updates, upgrades, and hot fixes
• Maintenance and expansion of our Knowledge database
• Participation in regular support team meetings
• Mentoring and advising Associate Technical Support Engineers as well as other Technical Support Engineers

We Offer
• Flexible working schedule with fixed working hours without overtime and the opportunity to work from the home office.
• Access to the unlimited LinkedIn learning tool
• An engaged and highly motivated international team
• Diverse and multifaceted work with taking ownership and at the same time continuous ongoing training in the field of technical support
• Sports activities card
• Additional healthcare insurance
• Compliments card
• Annual medical check ups
• Various discount cards
• Free MSDN account subscription to download MS software

Why You Should Join Us

The first steps with us include an appropriate induction phase and extensive on-the-job coaching.

We are therefore looking for a Technical Support Engineer who is not afraid to take on responsibility and get things done, and who has the necessary eye for detail.

A good salary package and the other general conditions in our dynamic company will keep you smile.

Furthermore, you have the option of further national and international development - so come and join us and become a part of our Kofax Family!

Required Skills

What makes you stand out:
• Bachelor's degree in computer science or equivalent degree/qualification. - At least 2 to 3 years of experience in Technical Support
• Experience with network diagnostic tools such as Wireshark, Fiddler, Process Monitor and Windows Event Viewer
• Very good written and spoken English, other languages are an advantage (German, French, Spanish...)
• Strong service mentality, client orientation and solution-oriented way of thinking
• Excellent communication and interpersonal skills
• Quick comprehension, flexibility, and ability to work under pressure

You Will Impress Us If You
• Have experience in developing, improving, and supporting application systems
• Understanding of one or more of the following technologies: VMWare, Microsoft IIS, Robotic Process Automation (RPA), SQL, Oracle, Windows Server Operating Systems, Load balancing and Business Process Management (BPM)
• Know about network troubleshooting
• Familiarity with one or more programming language like: Java, VB & .net, HTML, CSS, C# & C
Sofia Bulgaria

Salary Criteria