ABOUT THE COMPANY

Introduction
Designed by a team of highly skilled local and international multi award-winning design firms, our hotel is a game changer in the East African hospitality market. The 5-star hotel is based in Runda, Off Northern Bypass Road spreading over 8 acres.

The new luxury hotel features the highest standard, exquisitely designed: 211 guest rooms, an array of restaurants & bars, nightclub, swimming pool, gym & spa, events' garden as well as extensive MICE facilities to cater for over 2,000 guests.

Beyond design, the hotel also aims to take customer centricity & employee satisfaction to a new level in the industry. Glee Nairobi is due to open soon in Nairobi, Kenya.

JOB SUMMARY

IntroductionDesigned by a team of highly skilled local and international multi award winning design firms, our hotel is a game changer in the East African hospitality market. The 5-star hotel is based in Runda, Off Norther Bypass Road spreading over 8 acres.The new luxury hotel features... the highest standard, exquisitely designed: 211 guest rooms, an array of restaurants & bars, night club, swimming pool, gym & spa, events' garden as well as extensive MICE facilities to cater for over 2,000 guests.Beyond design, the hotel also aims to take customer centricity & employee satisfaction to a new level in the industry. Glee Nairobi is due to open in Nairobi, Kenya soon. For more information, please follow the link BriefThe Assistant Executive Housekeeper under the guidance of the Executive Housekeeper will direct and manage all operations and employees in Housekeeping and Laundry to obtain the highest quality of cleanliness. He/she is contributes in ensuring the Housekeeping Department delivers on their expectation in relation to management of rooms, public areas, linen, staff uniform, room amenities and relevant supplies.

RESPONSIBILITIES

Participates in departmental budgeting as well as controlsMaintain inventory on room supplies, linens, laundry, and cleaning supplies within required budgetAssist in all physical inventory of linens and suppliesEnsures that an accurate inventory of linens and supplies is maintainedIdentifies training needs on areas of improvement for team members in the departmentReviews and recommends more effective cleaning methods, materials and agents on a periodic basisInspects personal grooming, uniform tidiness and cleanliness for the employeesKnowledge of proper use of all cleaning agents and equipmentCoordinates and monitors Preventive Maintenance Program, progress so as to the rooms to rooms inventory on a timely basisSupervises allocation of work assignments to all Housekeeping staff to ensure maximum coverage on a daily basisPreparation and completion of timesheets, work schedules, holiday schedules, in line with business needs, as and when requiredEnsure a safe and secure environment for guest, team members and hotel assets in compliance with owner's policies and procedures and regulatory requirementsAssists in monitoring and controlling Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security, emergency and environmental proceduresRequirements:Diploma or Bachelor's Degree in Tourism/Hotel Management or their equivalent5+ years of experience in a similar role, preferably in a luxury hotel environment with proven track recordGuest services or management experienceKnowledge of housekeeping inventory control procedures Must demonstrate the ability to handle multiple and conflicting priorities, and work under strict deadlinesShould have strong analytical and be result-orientedMust have high standards of integrity and ethical practiceMust have keen eye for detail Proficiency in Ms Office, especially ExcelOutstanding ability to interact and communicate with all stakeholdersOutstanding ability to diagnose and resolve problems swiftlyAbility to deal efficiently with complaints exhibiting a solid customer service approachThe ability to remain positive and focused in a fast-paced environmentGood grasp and understanding of PMS

REQUIRED SKILLS

Conflict and complaint resolution, Budgeting, financial planning, Cleaning, Decision making, Receiving and welcoming guests, Hotel management, Team leadership, Customer comfort and safety, Floor operations, Stock and inventory management

REQUIRED EDUCATION

Diploma, Associate's degree
Nairobi Kenya

Salary Criteria