Top Team Personnel are recruiting for Customer Service Advisors to work for our client in Southampton.

What is required from customer service advisors?

We are looking for highly motivated and experienced customer service advisors who has proficient customer support skills via online messaging platforms and verbally via headset. The chosen candidates will demonstrate a high level of customer satisfaction which our client values as one of their core attributes.

Our ideal candidate would be problem-solving and have the ability to diagnose various scenarios to customers by following our troubleshooting guide. You will be able to take the initiative when dealing with customers and ensure you leave them satisfied.

Duties Of a Customer Service Advisor

Messaging customers through online portals

Providing customers with a telephone service

Maintaining a high level of customer satisfaction

Liaising with couriers on the behalf of customers

Troubleshooting our products, guiding our... customers

Internal communications with various departments

Essential

2+ years experience working within a similar role

Computer literate with typing skills and telephone manner

Team player with organizational skills

Ability to work in a fast-paced and exciting environment

Strong personality and communicator

Hours Of a Customer Service Advisor

You will be contracted to 39.5 hours Monday to Friday per week with occasional Saturdays

Monday 7:30am5.00pm

Tuesday 8:30am5.00pm

Wednesday 8:30am5.00pm

Thursday 8:30am5.00pm

Friday 8:30am4:30pm

Saturday - 9:00am-12:00pm Bi-weekly/Alternative

Sunday Closed

Salary On Offer For Customer Service Advisors

£21,500.00 to £23.000 per year

Benefits

Free parking

On-site parking

If you have the skills and motivation we're looking for and if this is something you're interested in, we'd love to hear from you - click APPLY NOW
Southampton UK

Salary Criteria