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Department: Information Technology
Location: Khartoum, Sudan
Reporting to: Mohamed Fawzy, IT Director Ethiopia and NILE Cluster
Role: IT Services... Manager IT SERVICES MANAGER
Position Purpose:
The person will be responsible for the overall management of Market IT operations within the Market or Cluster, as assigned, ensuring that implemented business applications and infrastructure solutions are secure, reliable, and scalable, meet business requirements, are aligned with established standards and best practices, fulfils risk control, and are delivered in a timely manner, meeting customer service requirements. This person will be accountable for ensuring properly prioritized and timely incident management, in accordance with the established operational support model, and for managing entity-level disaster recovery planning and execution. You will ensure that qualified 3rd-party suppliers are selected as per JTI’s Operating Guidelines, policies and procedures, and J-Sox controls. In addition, you will support the IT Cluster Lead where required in the timely preparation and submission of the Market's IT financial plans (SPC/ASP/LE), and for overseeing IT administrative activities.
(…..) What will you do – responsibilities:
• Support the IT Cluster Director in proactively engaging with relevant business stakeholders to gain a solid understanding of JTI commercial processes, to effectively execute the IT engagement strategy
• Drive the search for potential service improvements for supporting the business by evaluating the existing best IT-related practices (inside/outside JTI), sharing the information among the IT and business community, and providing recommendations for implementation within the Market
• Accountable for the timely delivery of required IT services to support business operations, and for clearly defining and communicating the operational support model for implemented solutions, ensuring system stability, reliability, scalability, and performance Security, Business Continuity, Compliance
• Govern changes to implemented solutions, in accordance with JTI’s change management policy
• Work with the IT Cluster Director Lead to ensure that new technical solutions or changes to existing solutions are well-designed and are implemented according to established standards and best practices, to reduce technology risk
Who are we looking for – requirements:
• 3+ years’ experience in the IT discipline with 1+ of those years in IT Management of IT Services/Infrastructure and Customer support Teams (including people management where relevant)
• Preferred background of employment experience in multinational companies.
• Good working knowledge of business and related processes in the FMCG industry
• Fluent in oral and written English
• Good working knowledge in all areas of IT operational support including but not limited to: Windows OS, Networking (LAN / WAN / DNS / Wireless / Datacenter)
• Knowledge of IT service desk-related software, e.g., ServiceNow or similar is a plus
• Well-versed in the cloud platforms e.g Microsoft Azure
• Security (Firewalls / VPN / Load balancing / System security / Proxy/etc… )
• Cloud SAAS solutions
Recruitment process:
Thank you very much for your interest in the role. You are welcome to apply
Khartoum Sudan

Salary Criteria