Designation - Sr. Consultant (AVP) - Transition

Role - End to End Transitions

Location - Gurgaon, Mumbai, Bengaluru, Pune

5 days Working

"Interested candidates can share their CV @ [email protected]"

Job Description:

All migrations / transitions at WNS are supported by a central transitions team called the ‘Global Project Management Office’. The principle role of this team is to manage, own and act as a custodian for all transitions that take place across the length and breadth of the organization for all geographies. Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized and all client deliverables, goals and metrics have been achieved. Additionally, this team is also responsible for creating customized solutions and pricing for RFP and deal pursuits.

Key responsibilities:

Independently manage large/multiple transitions of clients’ processes independently

Thorough project planning and reporting... to clients, internal stakeholders and transition leaders

Thorough and proactive project review – Risk, Issue, escalation and milestone management

Build close rapport with key internal stakeholders and clients

Manage project escalations and conflicts in projects

Mentor and coach direct reports to aid in their development

Strong focus on positive transition outcomes:

Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution

Customer Experience – understand client needs, wants and expectations and manage them effectively

Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live

Required to lead multiple initiatives / projects concurrently (where applicable)

Compliance and continuous improvement to the WNS Transition Methodology

Respond to RFI/ RFPs along with the solutions team and handle client presentations for Solution Defense

Able to take on additional responsibilities in the transition function (e.g. capability building, CoE initiatives
Gurugram Haryana India

Salary Criteria