Who We AreWe are a leading partner for luxury across the Middle East. With more than stores, brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.What You'll Be DoingAt Chalhoub, creativity comes alive! Working as a Store Manager you will be responsible for ensuring that the store maximises its commercial performance and delivers... exceptional Guest Experience. You will also drive both eNPS and cNPS through the implementation of People and CX strategies.You will drive in-store CX initiativesPlan succession of team members in terms of readinessNurture talent within team through on the job coaching and stretch assignment in coordination with the People PartnerDrive eNPS through people experience initiatives and cultureOversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissionsOffer store support including concessions, real-time as per business needsAct as the key point of contact with back-office operationsEnsure click and collect are conducted within SLAsEnsure customer data is properly captured by the sales team in adherence to marketing team requirementsPromote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..Ensure store team is working towards the same goalPromote omni-channel salesIncrease the store revenue target vs actualIncrease sell-through at full priceProvide input to whats working well, whats not working well and feedbackWhat We Can Offer YouWith us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.We Invite All Applicants to ApplyIt Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status (adsbygoogle = window.adsbygoogle || ()).push
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